<p>On an Ender 3, the X, Y and extruder are not moving when using the prepare menu to move them. If I change the motherboard port for Y to the Z port, the Y moves fine, same goes for the other axis that are not working in their respective ports - so it's not the motor or the cable. What else could be wrong? I find it unlikely that 2/3 axis and extruder are all stopped working at the same time.</p>

<p>I have tried "auto home" but before anything moves it says "Homing failed PRINTER HALTED Please reset". The y axis seems to have a light humming noise to it, but no movement at all.</p>

<p>Seems like all of the stop switches are being ignored. When I "Home Z" with any stop switch plugged into the Z-stop, it just continues along even when i trigger the stop manually. This eventually means it hits the end of the axis and just keeps hitting the end with a nasty vibrating sound. </p>

<p>It was working for about 6 months before all this and my old power supply popped, replaced the power supply and all this started. </p>

<p>I have tried a pre-built marlin 1.1.9 firmware, then tried a self-built marlin 1.1.9 firmware that I followed a guide to do specifically for the Ender 3 and then flashed TH3D U1.R2.15 unified firmware using their instructions and still the problem persists through all firmwares</p>

CC BY-SA 4.0
2019-09-17T06:42:17.783Z
Hi and welcome to 3DP.SE! You basically established that X and Y only work on the Z header. Have you checked the endstops (e.g. inverted logic or incorrectly wired; try pressing an endstop switch when moving the axis, also note to home the printer first)? Also note that the extruder will only move when it is above a certain temperature, usually over 170 ºC. Please update your question by [edit] to include additional information that is asked through the comments.
0scar
CC BY-SA 4.0
2019-09-17T08:59:16.757Z
also, how long did you have the printer running beforehand?
Trish
CC BY-SA 4.0
2019-09-17T16:00:13.280Z
updated the question with the answers to your questions, thanks!
Tim Fenton - VenumX
CC BY-SA 4.0
2019-09-17T18:00:36.873Z
It sounds to me like the firmware may have become corrupt when the power supply popped... It's the only thing I can think of that would cause this bizarre behaviour! If you have an Arduino there are plenty of tutorials that explain how to reflash the firmware.
BG100
CC BY-SA 4.0
2019-09-17T19:11:47.393Z
updated question with more info regarding firmwares, thanks !
Tim Fenton - VenumX
CC BY-SA 4.0
2019-09-17T20:50:25.193Z
Maybe the question should be: "Is it possible that blowing my printers power supply wrecks up my printer?"
0scar
CC BY-SA 4.0
2019-09-17T23:06:28.937Z
@0scar you might be right. i loaded the stock (unsafe) firmware on the creality3d repo just to make sure it wasnt the firmware and still the same issue. goes to start testing capacitors / resistors and see if i can find something there.
Tim Fenton - VenumX
<troubleshooting><creality-ender-3>
X / Y axis + Extruder not working on respective ports
Tim Fenton - VenumX
# X / Y axis + Extruder not working on respective ports

(Asked by: username_0 on 2019-09-17)

On an Ender 3, the X, Y and extruder are not moving when using the prepare menu to move them. If I change the motherboard port for Y to the Z port, the Y moves fine, same goes for the other axis that are not working in their respective ports - so it's not the motor or the cable. What else could be wrong? I find it unlikely that 2/3 axis and extruder are all stopped working at the same time.

I have tried "auto home" but before anything moves it says "Homing failed PRINTER HALTED Please reset". The y axis seems to have a light humming noise to it, but no movement at all.

Seems like all of the stop switches are being ignored. When I "Home Z" with any stop switch plugged into the Z-stop, it just continues along even when i trigger the stop manually. This eventually means it hits the end of the axis and just keeps hitting the end with a nasty vibrating sound.

It was working for about 6 months before all this and my old power supply popped, replaced the power supply and all this started.

I have tried a pre-built marlin 1.1.9 firmware, then tried a self-built marlin 1.1.9 firmware that I followed a guide to do specifically for the Ender 3 and then flashed TH3D U1.R2.15 unified firmware using their instructions and still the problem persists through all firmwares

**Tags:** troubleshooting, creality-ender-3
> **Comments:**
> **username_1**: Hi and welcome to 3DP.SE! You basically established that X and Y only work on the Z header. Have you checked the endstops (e.g. inverted logic or incorrectly wired; try pressing an endstop switch when moving the axis, also note to home the printer first)? Also note that the extruder will only move when it is above a certain temperature, usually over 170 ºC. Please update your question by [edit] to include additional information that is asked through the comments.  
> **username_2**: also, how long did you have the printer running beforehand?  
> **username_0**: updated the question with the answers to your questions, thanks!  
> **username_3**: It sounds to me like the firmware may have become corrupt when the power supply popped... It's the only thing I can think of that would cause this bizarre behaviour! If you have an Arduino there are plenty of tutorials that explain how to reflash the firmware.  
> **username_0**: updated question with more info regarding firmwares, thanks !  
> **username_1**: Maybe the question should be: "Is it possible that blowing my printers power supply wrecks up my printer?"  
> **username_0**: @0scar you might be right. i loaded the stock (unsafe) firmware on the creality3d repo just to make sure it wasnt the firmware and still the same issue. goes to start testing capacitors / resistors and see if i can find something there.  

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## 0 answers

