Good afternoon . May I help you ?   Yes , I ’ m here to see Joanna Stevens . I have an appointment at four .   Certainly , may I take your name ? I ’ ll let her know you ’ Ve arrived .   Sure , it ’ s Josh O ’ Neil .   Ms . Stevens will be with you momentarily . Can I offer you something to drink ?   Yes , a coffee would be nice , thank you .   Here you are . Ms . Stevens is ready for you now . I ’ ll show you to her office , right this way . 