payload: {"action":"created","issue":{"url":"https://api.github.com/repos/apprenticeharper/DeDRM_tools/issues/858","repository_url":"https://api.github.com/repos/apprenticeharper/DeDRM_tools","labels_url":"https://api.github.com/repos/apprenticeharper/DeDRM_tools/issues/858/labels{/name}","comments_url":"https://api.github.com/repos/apprenticeharper/DeDRM_tools/issues/858/comments","events_url":"https://api.github.com/repos/apprenticeharper/DeDRM_tools/issues/858/events","html_url":"https://github.com/apprenticeharper/DeDRM_tools/issues/858","id":464589697,"node_id":"MDU6SXNzdWU0NjQ1ODk2OTc=","number":858,"title":"Book is locked by DRM","user":{"login":"gordongrams","id":52568435,"node_id":"MDQ6VXNlcjUyNTY4NDM1","avatar_url":"https://avatars3.githubusercontent.com/u/52568435?v=4","gravatar_id":"","url":"https://api.github.com/users/gordongrams","html_url":"https://github.com/gordongrams","followers_url":"https://api.github.com/users/gordongrams/followers","following_url":"https://api.github.com/users/gordongrams/following{/other_user}","gists_url":"https://api.github.com/users/gordongrams/gists{/gist_id}","starred_url":"https://api.github.com/users/gordongrams/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/gordongrams/subscriptions","organizations_url":"https://api.github.com/users/gordongrams/orgs","repos_url":"https://api.github.com/users/gordongrams/repos","events_url":"https://api.github.com/users/gordongrams/events{/privacy}","received_events_url":"https://api.github.com/users/gordongrams/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":2,"created_at":"2019-07-05T11:07:41Z","updated_at":"2019-07-05T13:22:56Z","closed_at":null,"author_association":"NONE","body":"I have just spent several frustrating hours trying to install and use Alfs DRM removal pluging on my new Windows 10 x64 OS. I used this for many years on Win 7 x32 without any problem. I've tried installing the plugin in various Calibre preferences folders. The plugin zip installs ok and opens but it will not convert AZW to MOBI or any other format - I get a 'This book is locked by DRM' pop-up. I followed the Debug reboot instuctions. I deleted and reinstalled the book but it still will not convert. Please help!\r\n\r\ncalibre Debug log\r\ncalibre 3.44  embedded-python: True is64bit: False\r\nWindows-10-10.0.17134-SP0 Windows ('32bit', 'WindowsPE')\r\n32bit process running on 64bit windows\r\n('Windows', '10', '10.0.17134')\r\nPython 2.7.15+\r\nWindows: ('10', '10.0.17134', 'SP0', u'Multiprocessor Free')\r\nInterface language: None\r\nSuccessfully initialized third party plugins: DeDRM (6, 6, 3)\r\ncalibre 3.44  embedded-python: True is64bit: False\r\nWindows-10-10.0.17134-SP0 Windows ('32bit', 'WindowsPE')\r\n32bit process running on 64bit windows\r\n('Windows', '10', '10.0.17134')\r\nPython 2.7.15+\r\nWindows: ('10', '10.0.17134', 'SP0', u'Multiprocessor Free')\r\nInterface language: None\r\nSuccessfully initialized third party plugins: DeDRM (6, 6, 3)\r\nTurning on automatic hidpi scaling\r\ndevicePixelRatio: 1.0\r\nlogicalDpi: 96.0 x 96.0\r\nphysicalDpi: 96.0 x 95.9160839161\r\nUsing calibre Qt style: True\r\n[0.00] Starting up...\r\n[0.00] Showing splash screen...\r\n[0.12] splash screen shown\r\n[0.12] Initializing db...\r\n[0.16] db initialized\r\n[0.16] Constructing main UI...\r\nLoaded cached store plugin for: Amazon Kindle at version: 17\r\nLoaded cached store plugin for: Google Books at version: 6\r\n[1.94] main UI initialized...\r\n[1.94] Hiding splash screen\r\n[11.81] splash screen hidden\r\n[11.81] Started up in 11.81 seconds with 22 books\r\nstdout+stderr from file dialog helper: ['', '']\r\npiped data from file dialog helper: ['\\xc2\\xef\\x89\\xe5\\xa9i\\x86Z\\xfd\\x06F\\xa4\\xf79\\x84\\x8c\\x058V\\x9fT?\\x9d\\x16\\xd8\\x108\\xeb{\\xf5\\xd1\\x95', 'C:\\\\Users\\\\PC\\\\Downloads\\\\DeDRM_tools_X.X.X.zip archive.zip']\r\nLoaded cached store plugin for: Amazon Kindle at version: 17\r\nLoaded cached store plugin for: Google Books at version: 6\r\n"},"comment":{"url":"https://api.github.com/repos/apprenticeharper/DeDRM_tools/issues/comments/508757365","html_url":"https://github.com/apprenticeharper/DeDRM_tools/issues/858#issuecomment-508757365","issue_url":"https://api.github.com/repos/apprenticeharper/DeDRM_tools/issues/858","id":508757365,"node_id":"MDEyOklzc3VlQ29tbWVudDUwODc1NzM2NQ==","user":{"login":"ElleKayEm","id":11619149,"node_id":"MDQ6VXNlcjExNjE5MTQ5","avatar_url":"https://avatars3.githubusercontent.com/u/11619149?v=4","gravatar_id":"","url":"https://api.github.com/users/ElleKayEm","html_url":"https://github.com/ElleKayEm","followers_url":"https://api.github.com/users/ElleKayEm/followers","following_url":"https://api.github.com/users/ElleKayEm/following{/other_user}","gists_url":"https://api.github.com/users/ElleKayEm/gists{/gist_id}","starred_url":"https://api.github.com/users/ElleKayEm/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/ElleKayEm/subscriptions","organizations_url":"https://api.github.com/users/ElleKayEm/orgs","repos_url":"https://api.github.com/users/ElleKayEm/repos","events_url":"https://api.github.com/users/ElleKayEm/events{/privacy}","received_events_url":"https://api.github.com/users/ElleKayEm/received_events","type":"User","site_admin":false},"created_at":"2019-07-05T13:22:56Z","updated_at":"2019-07-05T13:22:56Z","author_association":"NONE","body":"DRM removal happens when you first add a book to calibre.  So that's what we need to see in the debug log.  Here's how:\r\n\r\nhttps://github.com/apprenticeharper/DeDRM_tools/blob/master/FAQs.md#i-cannot-solve-my-problem-with-the-dedrm-plugin-and-now-i-need-to-post-a-log-how-do-i-do-that"}}
other: {"actor":{"display_login":"ElleKayEm"}}