payload: {"action":"opened","issue":{"url":"https://api.github.com/repos/Rise-Vision/rise-launcher-electron/issues/815","repository_url":"https://api.github.com/repos/Rise-Vision/rise-launcher-electron","labels_url":"https://api.github.com/repos/Rise-Vision/rise-launcher-electron/issues/815/labels{/name}","comments_url":"https://api.github.com/repos/Rise-Vision/rise-launcher-electron/issues/815/comments","events_url":"https://api.github.com/repos/Rise-Vision/rise-launcher-electron/issues/815/events","html_url":"https://github.com/Rise-Vision/rise-launcher-electron/issues/815","id":494142221,"node_id":"MDU6SXNzdWU0OTQxNDIyMjE=","number":815,"title":"Player is constantly logging LMS Disconnection errors on a small number of machines","user":{"login":"PatrickA-RiseVision","id":40774237,"node_id":"MDQ6VXNlcjQwNzc0MjM3","avatar_url":"https://avatars2.githubusercontent.com/u/40774237?v=4","gravatar_id":"","url":"https://api.github.com/users/PatrickA-RiseVision","html_url":"https://github.com/PatrickA-RiseVision","followers_url":"https://api.github.com/users/PatrickA-RiseVision/followers","following_url":"https://api.github.com/users/PatrickA-RiseVision/following{/other_user}","gists_url":"https://api.github.com/users/PatrickA-RiseVision/gists{/gist_id}","starred_url":"https://api.github.com/users/PatrickA-RiseVision/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/PatrickA-RiseVision/subscriptions","organizations_url":"https://api.github.com/users/PatrickA-RiseVision/orgs","repos_url":"https://api.github.com/users/PatrickA-RiseVision/repos","events_url":"https://api.github.com/users/PatrickA-RiseVision/events{/privacy}","received_events_url":"https://api.github.com/users/PatrickA-RiseVision/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":0,"created_at":"2019-09-16T16:04:31Z","updated_at":"2019-09-16T16:04:31Z","closed_at":null,"author_association":"NONE","body":"**Describe the bug**\r\nDevelopment has identified a handful of machines logging LMS Disconnection errors every few minutes.  On the players, it looks like content isn't updating until the player is rebooted.\r\n\r\n**Reach**\r\nCurrently this is only affecting a handful of Displays we have identified.\r\n\r\n**Impact**\r\nDisplays are showing content, but the media player must be rebooted to receive content updates.\r\n\r\n**To Reproduce**\r\nWe have not reproduced this successfully.  We have a handful of existing cases where they are logging errors which I will share separately.  \r\n\r\n**Expected behavior**\r\nPlayer remains connected to LMS, and if there's a failure, it reconnects.\r\n\r\n**Screenshots**\r\nN/A\r\n\r\n**Desktop (please complete the following information):**\r\n - OS: Windows Server 2016\r\n\r\n**Additional context**\r\nThese Displays were identified by Development.  You can see the logs with the following query:\r\n\r\nSELECT ts, event, event_details, installer_version \r\nFROM [client-side-events:Installer_Events.events20190905]\r\nWHERE display_id  = 'DISPLAY_ID'\r\nORDER BY ts DESC\r\n\r\nDetails will be added to the card.\r\n"}}
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