Datasets:
Tasks:
Text Classification
Modalities:
Text
Formats:
parquet
Languages:
English
Size:
10K - 100K
Tags:
finance
License:
File size: 1,935 Bytes
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---
license: cc-by-4.0
language:
- en
dataset_info:
features:
- name: text
dtype: string
- name: label
dtype: string
splits:
- name: train
num_bytes: 856872
num_examples: 10003
- name: test
num_bytes: 247690
num_examples: 3080
download_size: 384208
dataset_size: 1104562
configs:
- config_name: default
data_files:
- split: train
path: data/train-*
- split: test
path: data/test-*
task_categories:
- text-classification
tags:
- finance
---
## Overview
The Banking10 dataset is a modified version of the original [Banking77](https://huggingface.co/datasets/PolyAI/banking77) dataset created by PolyAI.
While the original dataset contains 77 fine-grained banking intents for customer service queries, this version provides a higher-level categorization by grouping these intents into 10 macro-categories.
## Labels
### CARD_MANAGEMENT
- Card ordering, activation, and delivery
- Lost, stolen, or malfunctioning cards
- Card linking and support
### CARD_TRANSACTIONS
- Card payments
- Transaction recognition and disputes
- Payment status and declines
- Exchange rate issues
### CASH_OPERATIONS
- ATM withdrawals
- Cash withdrawal charges
- ATM-related issues
- Cash amount discrepancies
### TRANSFERS_AND_PAYMENTS
- Money transfers
- Direct debits
- Payment reception
- Transfer status and issues
### TOP_UP_OPERATIONS
- Account top-ups
- Balance updates
- Top-up verification
- Failed top-ups
### ACCOUNT_VERIFICATION
- Identity verification
- PIN and passcode management
- Security measures
- Phone-related security
### REFUNDS_AND_DISPUTES
- Refund requests
- Refund tracking
- Dispute resolution
### ACCOUNT_SETTINGS
- Personal details management
- Account termination
### FEES_AND_CHARGES
- Transaction fees
- Exchange charges
- Transfer and top-up fees
### LIMITS_AND_RESTRICTIONS
- Account limits
- Currency support
- Country restrictions
- Payment method support
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