<p>Hold Alt when starting Premiere. It will ask you if you want to reset your settings. Click yes.  This worked for me. </p>

<p><a href="https://forums.adobe.com/thread/2126506" rel="nofollow noreferrer">https://forums.adobe.com/thread/2126506</a></p>

CC BY-SA 4.0
2019-05-14T18:37:16.820Z
2019-05-14T18:46:56.677Z
2019-05-14T18:46:56.677Z
Sameer Alibhai
<p><a href="https://video.stackexchange.com/a/20957/5657">Telion's answer</a> was helpful to me in the past, but today it took me an hour to figure out that after some copying and pasting from other projects, my audio track had some Track Keyframes (notice the difference from Clip Keyframes) that were causing the volume to be 0.</p>

<p>So, I switched into the Track Keyframes mode and then used the Pen tool to highlight all of those keyframes, and I deleted them.</p>

CC BY-SA 3.0
2017-09-19T18:17:49.230Z
2017-09-19T18:17:49.230Z
Ryan
<p>I used to solo the tracks, and then the audio would play and that usually does the trick. This time, that didn't work. After several restarts and quitting Premiere, I gave up and duplicated my project. Now audio works! </p>

CC BY-SA 4.0
2018-08-28T17:13:07.600Z
2018-08-28T17:13:07.600Z
Jamie L
<p>Ok, here is <a href="https://forums.adobe.com/message/9109650#9109650" rel="nofollow noreferrer">answer</a>. 
Quote: </p>

<blockquote>
  <p>Please clear the Media Cache (keeping Premiere Pro closed). Find
  instructions here: FAQ: <a href="https://forums.adobe.com/thread/2152942" rel="nofollow noreferrer">How to clean media cache files?</a></p>
  
  <p>Navigate to the Media Cache location as specified in the Premiere Pro
  preferences and rename the folders.</p>

<pre><code>   MAC: Premiere Pro menu&gt;Preferences&gt;Media
   Windows: Edit Menu&gt;Preferences&gt;Media
</code></pre>
  
  <p>Please reply if your issue gets resolved after trying these steps.</p>
  
  <p>NOTE: Premiere Pro will conform all files after opening any/all
  project(s) and will generate the peak file for the audio. This might
  take long depending upon the number of Media used in the project(s).</p>
</blockquote>

CC BY-SA 3.0
2017-03-18T00:14:49.340Z
2017-03-18T00:14:49.340Z
Telion
<p>I'm importing .MP4 file which has music in it, but in Premiere there is no audio track at all.</p>
<p>I have restarted PC, installed K-lite codec pack, Quicktime codecs but why? Why is it so hard to simply import an .MP4 file with music to the video editor?</p>
<p>I searched the internet a lot but only find useless advice</p>

<premiere>
No sound in Adobe Premiere Pro CC 2017
Telion
# No sound in Adobe Premiere Pro CC 2017

(Asked by: username_0 on 2017-03-17)

I'm importing .MP4 file which has music in it, but in Premiere there is no audio track at all.

I have restarted PC, installed K-lite codec pack, Quicktime codecs but why? Why is it so hard to simply import an .MP4 file with music to the video editor?

I searched the internet a lot but only find useless advice

**Tags:** premiere


---

## 4 answers

### Answer by username_0 on 2017-03-18. Score: 3 | Accepted answer

Ok, here is answer. 
Quote: 

Please clear the Media Cache (keeping Premiere Pro closed). Find
  instructions here: FAQ: How to clean media cache files?
Navigate to the Media Cache location as specified in the Premiere Pro
  preferences and rename the folders.
   MAC: Premiere Pro menu>Preferences>Media
   Windows: Edit Menu>Preferences>Media

Please reply if your issue gets resolved after trying these steps.
NOTE: Premiere Pro will conform all files after opening any/all
  project(s) and will generate the peak file for the audio. This might
  take long depending upon the number of Media used in the project(s).


---

### Answer by username_1 on 2019-05-14. Score: 0

Hold Alt when starting Premiere. It will ask you if you want to reset your settings. Click yes. This worked for me.

<https://forums.adobe.com/thread/2126506>


---

### Answer by username_2 on 2017-09-19. Score: -1

[username_0's answer](https://video.stackexchange.com/a/20957/5657) was helpful to me in the past, but today it took me an hour to figure out that after some copying and pasting from other projects, my audio track had some Track Keyframes (notice the difference from Clip Keyframes) that were causing the volume to be 0.

So, I switched into the Track Keyframes mode and then used the Pen tool to highlight all of those keyframes, and I deleted them.


---

### Answer by username_3 on 2018-08-28. Score: -1

I used to solo the tracks, and then the audio would play and that usually does the trick. This time, that didn't work. After several restarts and quitting Premiere, I gave up and duplicated my project. Now audio works!


---

