<p>I'm having issues with my After Effects freezing my whole laptop and having to press the shutdown button to restart it. I have talked to two Adobe Agents and screen shared with them and neither of them could figure out what the problem was. Apparently I have sufficient memory and one of them has installed a cleaner application of some sort. I have also reinstalled After Effects. I have also cleared cache in After Effects preferences so am wondering what else I can do so that it doesn't do this. Wondering if buying more ram would work to speed up the laptop? I am not heavily dependant on this App I was just trying tutorials and wanting to have an additional skill I mostly use Illustrator and InDesign. So not to keen on investing a lot of money in something that I just want to learn at a fairly basic level.</p>
<p>It freezes on certain tutorial files the ones that have more keyframes but its a beginners tutorial so the animations aren't that complex so when Im editing the keyframes thats when it usually freezes.</p>
<p>I tried a mac desktop at work which is actually older than my laptop and it did freeze when I opened one of the files up in my tutorials it took longer but eventually happened.</p>
<p>Have also opened in Safemode and it still crashed, went through a series of troubleshooting things with the Adobe Agents.</p>
<p>This is the memory I have so far on my laptop<a href="https://i.sstatic.net/wOuM5.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/wOuM5.png" alt="enter image description here" /></a></p>
<p><a href="https://i.sstatic.net/HTrra.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/HTrra.png" alt="enter image description here" /></a></p>

CC BY-SA 4.0
2023-07-01T18:55:20.330Z
Does it freeze or crash at a specific time or with a specific plugin? Have you opened AE in safe mode? Have you tried the same project on another Mac without issue?
tomh
CC BY-SA 4.0
2023-07-01T21:27:44.920Z
@tomh have updated description :)
Birdlady9604
<after-effects>
After Effects crashing Mac Book Pro 2019
Birdlady9604
# After Effects crashing Mac Book Pro 2019

(Asked by: username_0 on 2023-07-01)

I'm having issues with my After Effects freezing my whole laptop and having to press the shutdown button to restart it. I have talked to two Adobe Agents and screen shared with them and neither of them could figure out what the problem was. Apparently I have sufficient memory and one of them has installed a cleaner application of some sort. I have also reinstalled After Effects. I have also cleared cache in After Effects preferences so am wondering what else I can do so that it doesn't do this. Wondering if buying more ram would work to speed up the laptop? I am not heavily dependant on this App I was just trying tutorials and wanting to have an additional skill I mostly use Illustrator and InDesign. So not to keen on investing a lot of money in something that I just want to learn at a fairly basic level.

It freezes on certain tutorial files the ones that have more keyframes but its a beginners tutorial so the animations aren't that complex so when Im editing the keyframes thats when it usually freezes.

I tried a mac desktop at work which is actually older than my laptop and it did freeze when I opened one of the files up in my tutorials it took longer but eventually happened.

Have also opened in Safemode and it still crashed, went through a series of troubleshooting things with the Adobe Agents.

This is the memory I have so far on my laptop[![enter image description here](https://i.sstatic.net/wOuM5.png)](https://i.sstatic.net/wOuM5.png)

[![enter image description here](https://i.sstatic.net/HTrra.png)](https://i.sstatic.net/HTrra.png)

**Tags:** after-effects

> **Comments:**
> **username_1**: Does it freeze or crash at a specific time or with a specific plugin? Have you opened AE in safe mode? Have you tried the same project on another Mac without issue?  
> **username_0**: @username_1 have updated description :)  

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## 0 answers

