<p>Check whether the second video can play on a PC or Mac.</p>
<p>If it can, it means the video codec isn't recognised by the Samsung TV.</p>
<p>Transcode the second video using a free tool like <a href="https://handbrake.fr/downloads.php" rel="nofollow noreferrer">Handbrake</a>.</p>
<p>Make sure the audio and video codec settings match those of the first working video.</p>

CC BY-SA 4.0
2024-04-12T07:28:30.510Z
Thank Tom, I'll try this.
The TV can play other H.264/MP4 files without problem so I know it recognises the codec.
Rich M
CC BY-SA 4.0
2024-04-11T06:17:59.840Z
2024-04-11T06:17:59.840Z
tomh
<p>I have a Samsung TV which can play video files from an external USB source.<br>
Generally this works fine, however recently I've come across some mp4 files which it says it can't play. I was a little confused at first as it can usually play mp4's without a problem but on further investigation it seems the problematic files have no video codec.<br>
Can I 'install' this codec somehow in the file?<br>
<br>
Edit: I've added the TV model and the file info from the video files. Unfortunately I don't own the actual footage so cannot post here.<br>
TV model at the top, followed by the working file, then the non working file. The missing video codec is obvious.</p>
<p><a href="https://i.sstatic.net/91nvC.jpg" rel="nofollow noreferrer"><img src="https://i.sstatic.net/91nvC.jpg" alt="TV model" /></a></p>
<p><a href="https://i.sstatic.net/CNysD.jpg" rel="nofollow noreferrer"><img src="https://i.sstatic.net/CNysD.jpg" alt="Working file" /></a></p>
<p><a href="https://i.sstatic.net/4RzzE.jpg" rel="nofollow noreferrer"><img src="https://i.sstatic.net/4RzzE.jpg" alt="Non working file" /></a></p>
<p>When I try to play a non working file, I get this error message.</p>
<p><a href="https://i.sstatic.net/54WLN.jpg" rel="nofollow noreferrer"><img src="https://i.sstatic.net/54WLN.jpg" alt="Error" /></a></p>

CC BY-SA 4.0
2024-04-08T11:09:39.523Z
Put the exact model of TV, and if you can (and own the footage), upload an example of a file that will & won't play.
tomh
CC BY-SA 4.0
2024-04-10T11:39:33.627Z
@tomh I've added the relevant details
Rich M
<mp4><codec><playback>
Missing video codec
Rich M
# Missing video codec

(Asked by: username_0 on 2024-04-07)

I have a Samsung TV which can play video files from an external USB source.  
Generally this works fine, however recently I've come across some mp4 files which it says it can't play. I was a little confused at first as it can usually play mp4's without a problem but on further investigation it seems the problematic files have no video codec.  
Can I 'install' this codec somehow in the file?  
  
Edit: I've added the TV model and the file info from the video files. Unfortunately I don't own the actual footage so cannot post here.  
TV model at the top, followed by the working file, then the non working file. The missing video codec is obvious.

[![TV model](https://i.sstatic.net/91nvC.jpg)](https://i.sstatic.net/91nvC.jpg)

[![Working file](https://i.sstatic.net/CNysD.jpg)](https://i.sstatic.net/CNysD.jpg)

[![Non working file](https://i.sstatic.net/4RzzE.jpg)](https://i.sstatic.net/4RzzE.jpg)

When I try to play a non working file, I get this error message.

[![Error](https://i.sstatic.net/54WLN.jpg)](https://i.sstatic.net/54WLN.jpg)

**Tags:** mp4, codec, playback

> **Comments:**
> **username_1**: Put the exact model of TV, and if you can (and own the footage), upload an example of a file that will & won't play.  
> **username_0**: @username_1 I've added the relevant details  

---

## 1 answers

### Answer by username_1 on 2024-04-11. Score: 1 | Accepted answer

Check whether the second video can play on a PC or Mac.

If it can, it means the video codec isn't recognised by the Samsung TV.

Transcode the second video using a free tool like [Handbrake](https://handbrake.fr/downloads.php).

Make sure the audio and video codec settings match those of the first working video.

> **Comments:**
> **username_0**: Thank Tom, I'll try this. The TV can play other H.264/MP4 files without problem so I know it recognises the codec.  

---

