<p>Are you using OBS Studio? If yes, you should try OBS built-in convertor to mp4. Use File->Convert Recording.</p>

CC BY-SA 3.0
2017-06-20T09:51:15.430Z
2017-06-20T09:56:19.050Z
2017-06-20T09:56:19.050Z
koca2000
<p>This happens reasonably frequently with Premiere. </p>

<p>The most common fix is to go to your media cache (C:\Users\\AppData\Roaming\Adobe\Common\Media Cache Files on Windows) and delete all of the files. This will require Premiere to re-generate the preview files when you open your project the next time, but it usually fixes any audio/video related problems.</p>

CC BY-SA 3.0
2017-04-02T18:27:35.657Z
This does NOT fix this problem, its a codec issue.
GiantCowFilms
CC BY-SA 3.0
2017-02-15T23:42:53.440Z
2017-02-15T23:42:53.440Z
KC McLaughlin
<p>I just used OBS to record an MOV file (4k screen recording). Now I'm having trouble opening it in Premiere. When I import it into Premiere, I get only the audio (no video). File opens fine in VLC, but when I use VLC to convert to MP4, one of two things happen:</p>

<ul>
<li>I get an error</li>
<li>I get an empty file</li>
</ul>

<p>Furthermore, I tried Adobe Media Encoder, and I get an entirely black-frame file - I can see the black frames in preview, even. </p>

<p>Can someone help me figure out what's going on? I have no idea what codec OBS uses - it doesn't show up in Properties for the file.</p>

CC BY-SA 3.0
2017-02-14T00:23:01.773Z
What is the error that you get? Can you open the file with [MediaInfo](https://mediaarea.net/en/MediaInfo) and post everything it reports when you go to View -> Text?
Michael Liebman
CC BY-SA 3.0
2017-02-14T04:14:33.620Z
Possibly the same issue as [here](http://stackoverflow.com/q/42175068/5726027).
Gyan
<video><premiere><conversion><adobe-media-encoder><obs>
Open Broadcaster MOV to MP4 conversion
Dmitri Nesteruk
# Open Broadcaster MOV to MP4 conversion

(Asked by: username_0 on 2017-02-13)

I just used OBS to record an MOV file (4k screen recording). Now I'm having trouble opening it in Premiere. When I import it into Premiere, I get only the audio (no video). File opens fine in VLC, but when I use VLC to convert to MP4, one of two things happen:

* I get an error
* I get an empty file

Furthermore, I tried Adobe Media Encoder, and I get an entirely black-frame file - I can see the black frames in preview, even.

Can someone help me figure out what's going on? I have no idea what codec OBS uses - it doesn't show up in Properties for the file.

**Tags:** video, premiere, conversion, adobe-media-encoder, obs

> **Comments:**
> **username_1**: What is the error that you get? Can you open the file with [MediaInfo](https://mediaarea.net/en/MediaInfo) and post everything it reports when you go to View -> Text?  
> **username_2**: Possibly the same issue as [here](http://stackoverflow.com/q/42175068/5726027).  

---

## 2 answers

### Answer by username_3 on 2017-06-20. Score: 1

Are you using OBS Studio? If yes, you should try OBS built-in convertor to mp4. Use File->Convert Recording.


---

### Answer by username_4 on 2017-02-15. Score: 0

This happens reasonably frequently with Premiere.

The most common fix is to go to your media cache (C:\Users\\AppData\Roaming\Adobe\Common\Media Cache Files on Windows) and delete all of the files. This will require Premiere to re-generate the preview files when you open your project the next time, but it usually fixes any audio/video related problems.

> **Comments:**
> **username_5**: This does NOT fix this problem, its a codec issue.  

---

