Dataset Viewer
Auto-converted to Parquet
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3 values
[ { "role": "user", "content": "Hi, I'm having an issue with product recommendations." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, product recommendations. Can you help?" }, { "role": "assistant", "content": "That's a common question. Here's what you need to know." }, { "role": "user", "content": "How long will this take to resolve?" }, { "role": "assistant", "content": "Let me escalate this to our specialist team." } ]
Product - Product recommendations
product
intermediate
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with duplicate billing." }, { "role": "assistant", "content": "Welcome! What brings you in today?" }, { "role": "user", "content": "Yes, duplicate billing. Can you help?" }, { "role": "assistant", "content": "Let me pull up your account and check on that for you." }, { "role": "user", "content": "I've tried that already." }, { "role": "assistant", "content": "Let me get you to someone who can help more directly." } ]
Billing - Duplicate billing
billing
advanced
pending
[ { "role": "user", "content": "Hi, I'm having an issue with sync issues between devices." }, { "role": "assistant", "content": "Welcome! What brings you in today?" }, { "role": "user", "content": "Yes, sync issues between devices. Can you help?" }, { "role": "assistant", "content": "Let's work through this step by step." }, { "role": "user", "content": "I've tried that already." }, { "role": "assistant", "content": "Let me escalate this to our specialist team." } ]
Technical - Sync issues between devices
technical
intermediate
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with login not working." }, { "role": "assistant", "content": "Thank you for contacting us! How can I help you today?" }, { "role": "user", "content": "Yes, login not working. Can you help?" }, { "role": "assistant", "content": "Let's troubleshoot this together. Can you tell me what happens when you try?" }, { "role": "user", "content": "That didn't work. What else can I do?" }, { "role": "assistant", "content": "I'll look into that further for you." } ]
Technical - Login not working
technical
intermediate
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with password reset." }, { "role": "assistant", "content": "Thank you for contacting us! How can I help you today?" }, { "role": "user", "content": "Yes, password reset. Can you help?" }, { "role": "assistant", "content": "I can assist you with your account settings." } ]
Account - Password reset
account
simple
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with price discrepancy." }, { "role": "assistant", "content": "Hi there! What can I help you with?" }, { "role": "user", "content": "Yes, price discrepancy. Can you help?" }, { "role": "assistant", "content": "I understand your concern about the charge. Let me look into your account details." }, { "role": "user", "content": "How long will this take to resolve?" }, { "role": "assistant", "content": "Let me escalate this to our specialist team." } ]
Billing - Price discrepancy
billing
intermediate
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with sync issues between devices." }, { "role": "assistant", "content": "Hi there! What can I help you with?" }, { "role": "user", "content": "Yes, sync issues between devices. Can you help?" }, { "role": "assistant", "content": "Let's work through this step by step." }, { "role": "user", "content": "Is there another way to fix this?" }, { "role": "assistant", "content": "One moment while I check on that." } ]
Technical - Sync issues between devices
technical
simple
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with product recommendations." }, { "role": "assistant", "content": "Thank you for contacting us! How can I help you today?" }, { "role": "user", "content": "Yes, product recommendations. Can you help?" }, { "role": "assistant", "content": "I'd be happy to help you with that feature." }, { "role": "user", "content": "Is there another way to fix this?" }, { "role": "assistant", "content": "I'll look into that further for you." } ]
Product - Product recommendations
product
intermediate
pending
[ { "role": "user", "content": "Hi, I'm having an issue with app crashes on startup." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, app crashes on startup. Can you help?" }, { "role": "assistant", "content": "Let's work through this step by step." }, { "role": "user", "content": "I've tried that already." }, { "role": "assistant", "content": "I'll look into that further for you." } ]
Technical - App crashes on startup
technical
intermediate
pending
[ { "role": "user", "content": "Hi, I'm having an issue with order status." }, { "role": "assistant", "content": "Thank you for contacting us! How can I help you today?" }, { "role": "user", "content": "Yes, order status. Can you help?" }, { "role": "assistant", "content": "Let me look into that for you." }, { "role": "user", "content": "That didn't work. What else can I do?" }, { "role": "assistant", "content": "Let me get you to someone who can help more directly." } ]
Delivery - Order status
delivery
intermediate
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with refund status inquiry." }, { "role": "assistant", "content": "Welcome! What brings you in today?" }, { "role": "user", "content": "Yes, refund status inquiry. Can you help?" }, { "role": "assistant", "content": "I can definitely assist with your billing inquiry." } ]
Billing - Refund status inquiry
billing
simple
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with duplicate billing." }, { "role": "assistant", "content": "Welcome! What brings you in today?" }, { "role": "user", "content": "Yes, duplicate billing. Can you help?" }, { "role": "assistant", "content": "I'll help you with that billing issue right away." }, { "role": "user", "content": "That didn't work. What else can I do?" }, { "role": "assistant", "content": "Let me escalate this to our specialist team." } ]
Billing - Duplicate billing
billing
simple
pending
[ { "role": "user", "content": "Hi, I'm having an issue with profile update problems." }, { "role": "assistant", "content": "Thank you for contacting us! How can I help you today?" }, { "role": "user", "content": "Yes, profile update problems. Can you help?" }, { "role": "assistant", "content": "I can assist you with your account settings." }, { "role": "user", "content": "Is there another way to fix this?" }, { "role": "assistant", "content": "Let me escalate this to our specialist team." } ]
Account - Profile update problems
account
advanced
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with price discrepancy." }, { "role": "assistant", "content": "Thank you for contacting us! How can I help you today?" }, { "role": "user", "content": "Yes, price discrepancy. Can you help?" }, { "role": "assistant", "content": "Let me pull up your account and check on that for you." }, { "role": "user", "content": "How long will this take to resolve?" }, { "role": "assistant", "content": "Let me get you to someone who can help more directly." } ]
Billing - Price discrepancy
billing
simple
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with installation help." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, installation help. Can you help?" }, { "role": "assistant", "content": "Great question! Let me explain how that works." } ]
Product - Installation help
product
simple
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with how to use feature x." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, how to use feature x. Can you help?" }, { "role": "assistant", "content": "Let me show you the best way to use that." }, { "role": "user", "content": "Is there another way to fix this?" }, { "role": "assistant", "content": "One moment while I check on that." } ]
Product - How to use feature X
product
intermediate
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with return request." }, { "role": "assistant", "content": "Hi there! What can I help you with?" }, { "role": "user", "content": "Yes, return request. Can you help?" }, { "role": "assistant", "content": "Let me look into that for you." }, { "role": "user", "content": "That didn't work. What else can I do?" }, { "role": "assistant", "content": "Let me escalate this to our specialist team." } ]
Delivery - Return request
delivery
advanced
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with refund status inquiry." }, { "role": "assistant", "content": "Thank you for contacting us! How can I help you today?" }, { "role": "user", "content": "Yes, refund status inquiry. Can you help?" }, { "role": "assistant", "content": "I can definitely assist with your billing inquiry." }, { "role": "user", "content": "How long will this take to resolve?" }, { "role": "assistant", "content": "One moment while I check on that." } ]
Billing - Refund status inquiry
billing
advanced
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with wrong item received." }, { "role": "assistant", "content": "Hi there! What can I help you with?" }, { "role": "user", "content": "Yes, wrong item received. Can you help?" }, { "role": "assistant", "content": "Let me look into that for you." } ]
Delivery - Wrong item received
delivery
advanced
pending
[ { "role": "user", "content": "Hi, I'm having an issue with product recommendations." }, { "role": "assistant", "content": "Hi there! What can I help you with?" }, { "role": "user", "content": "Yes, product recommendations. Can you help?" }, { "role": "assistant", "content": "I'd be happy to help you with that feature." }, { "role": "user", "content": "That didn't work. What else can I do?" }, { "role": "assistant", "content": "Let me escalate this to our specialist team." } ]
Product - Product recommendations
product
advanced
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with feature not functioning." }, { "role": "assistant", "content": "Hi there! What can I help you with?" }, { "role": "user", "content": "Yes, feature not functioning. Can you help?" }, { "role": "assistant", "content": "Let's troubleshoot this together. Can you tell me what happens when you try?" }, { "role": "user", "content": "Is there another way to fix this?" }, { "role": "assistant", "content": "Let me get you to someone who can help more directly." } ]
Technical - Feature not functioning
technical
advanced
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with refund status inquiry." }, { "role": "assistant", "content": "Welcome! What brings you in today?" }, { "role": "user", "content": "Yes, refund status inquiry. Can you help?" }, { "role": "assistant", "content": "I understand your concern about the charge. Let me look into your account details." }, { "role": "user", "content": "Is there another way to fix this?" }, { "role": "assistant", "content": "One moment while I check on that." } ]
Billing - Refund status inquiry
billing
simple
pending
[ { "role": "user", "content": "Hi, I'm having an issue with damaged package." }, { "role": "assistant", "content": "Hi there! What can I help you with?" }, { "role": "user", "content": "Yes, damaged package. Can you help?" }, { "role": "assistant", "content": "Let me help resolve this delivery issue." } ]
Delivery - Damaged package
delivery
advanced
pending
[ { "role": "user", "content": "Hi, I'm having an issue with duplicate billing." }, { "role": "assistant", "content": "Welcome! What brings you in today?" }, { "role": "user", "content": "Yes, duplicate billing. Can you help?" }, { "role": "assistant", "content": "Let me pull up your account and check on that for you." }, { "role": "user", "content": "I've tried that already." }, { "role": "assistant", "content": "Let me escalate this to our specialist team." } ]
Billing - Duplicate billing
billing
intermediate
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with upgrade options." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, upgrade options. Can you help?" }, { "role": "assistant", "content": "I'd be happy to help you with that feature." }, { "role": "user", "content": "Is there another way to fix this?" }, { "role": "assistant", "content": "Let me escalate this to our specialist team." } ]
Product - Upgrade options
product
advanced
pending
[ { "role": "user", "content": "Hi, I'm having an issue with login not working." }, { "role": "assistant", "content": "Welcome! What brings you in today?" }, { "role": "user", "content": "Yes, login not working. Can you help?" }, { "role": "assistant", "content": "I understand how frustrating that must be. Let me help." }, { "role": "user", "content": "That didn't work. What else can I do?" }, { "role": "assistant", "content": "Let me get you to someone who can help more directly." } ]
Technical - Login not working
technical
advanced
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with email verification." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, email verification. Can you help?" }, { "role": "assistant", "content": "Let me help you with that account issue." } ]
Account - Email verification
account
advanced
pending
[ { "role": "user", "content": "Hi, I'm having an issue with product recommendations." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, product recommendations. Can you help?" }, { "role": "assistant", "content": "I'd be happy to help you with that feature." } ]
Product - Product recommendations
product
advanced
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with invoice not received." }, { "role": "assistant", "content": "Hi there! What can I help you with?" }, { "role": "user", "content": "Yes, invoice not received. Can you help?" }, { "role": "assistant", "content": "I'll help you with that billing issue right away." }, { "role": "user", "content": "That didn't work. What else can I do?" }, { "role": "assistant", "content": "I'll look into that further for you." } ]
Billing - Invoice not received
billing
simple
pending
[ { "role": "user", "content": "Hi, I'm having an issue with unexpected charge on account." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, unexpected charge on account. Can you help?" }, { "role": "assistant", "content": "Let me pull up your account and check on that for you." }, { "role": "user", "content": "Is there another way to fix this?" }, { "role": "assistant", "content": "I'll look into that further for you." } ]
Billing - Unexpected charge on account
billing
intermediate
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with how to use feature x." }, { "role": "assistant", "content": "Thank you for contacting us! How can I help you today?" }, { "role": "user", "content": "Yes, how to use feature x. Can you help?" }, { "role": "assistant", "content": "I'd be happy to help you with that feature." }, { "role": "user", "content": "That didn't work. What else can I do?" }, { "role": "assistant", "content": "Let me get you to someone who can help more directly." } ]
Product - How to use feature X
product
advanced
pending
[ { "role": "user", "content": "Hi, I'm having an issue with account locked." }, { "role": "assistant", "content": "Thank you for contacting us! How can I help you today?" }, { "role": "user", "content": "Yes, account locked. Can you help?" }, { "role": "assistant", "content": "Let me help you with that account issue." }, { "role": "user", "content": "Is there another way to fix this?" }, { "role": "assistant", "content": "Let me get you to someone who can help more directly." } ]
Account - Account locked
account
simple
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with unexpected charge on account." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, unexpected charge on account. Can you help?" }, { "role": "assistant", "content": "I'll help you with that billing issue right away." } ]
Billing - Unexpected charge on account
billing
advanced
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with password reset." }, { "role": "assistant", "content": "Thank you for contacting us! How can I help you today?" }, { "role": "user", "content": "Yes, password reset. Can you help?" }, { "role": "assistant", "content": "I can assist you with your account settings." }, { "role": "user", "content": "I've tried that already." }, { "role": "assistant", "content": "One moment while I check on that." } ]
Account - Password reset
account
simple
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with installation help." }, { "role": "assistant", "content": "Thank you for contacting us! How can I help you today?" }, { "role": "user", "content": "Yes, installation help. Can you help?" }, { "role": "assistant", "content": "Great question! Let me explain how that works." }, { "role": "user", "content": "I've tried that already." }, { "role": "assistant", "content": "One moment while I check on that." } ]
Product - Installation help
product
advanced
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with email verification." }, { "role": "assistant", "content": "Welcome! What brings you in today?" }, { "role": "user", "content": "Yes, email verification. Can you help?" }, { "role": "assistant", "content": "Let me help you with that account issue." } ]
Account - Email verification
account
intermediate
pending
[ { "role": "user", "content": "Hi, I'm having an issue with how to use feature x." }, { "role": "assistant", "content": "Hi there! What can I help you with?" }, { "role": "user", "content": "Yes, how to use feature x. Can you help?" }, { "role": "assistant", "content": "Let me show you the best way to use that." } ]
Product - How to use feature X
product
advanced
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with upgrade options." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, upgrade options. Can you help?" }, { "role": "assistant", "content": "Let me show you the best way to use that." }, { "role": "user", "content": "I've tried that already." }, { "role": "assistant", "content": "Let me escalate this to our specialist team." } ]
Product - Upgrade options
product
simple
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with email verification." }, { "role": "assistant", "content": "Welcome! What brings you in today?" }, { "role": "user", "content": "Yes, email verification. Can you help?" }, { "role": "assistant", "content": "I can assist you with your account settings." } ]
Account - Email verification
account
intermediate
pending
[ { "role": "user", "content": "Hi, I'm having an issue with profile update problems." }, { "role": "assistant", "content": "Hi there! What can I help you with?" }, { "role": "user", "content": "Yes, profile update problems. Can you help?" }, { "role": "assistant", "content": "I can assist you with your account settings." } ]
Account - Profile update problems
account
simple
pending
[ { "role": "user", "content": "Hi, I'm having an issue with invoice not received." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, invoice not received. Can you help?" }, { "role": "assistant", "content": "Let me pull up your account and check on that for you." } ]
Billing - Invoice not received
billing
simple
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with app crashes on startup." }, { "role": "assistant", "content": "Welcome! What brings you in today?" }, { "role": "user", "content": "Yes, app crashes on startup. Can you help?" }, { "role": "assistant", "content": "Let's troubleshoot this together. Can you tell me what happens when you try?" }, { "role": "user", "content": "That didn't work. What else can I do?" }, { "role": "assistant", "content": "Let me get you to someone who can help more directly." } ]
Technical - App crashes on startup
technical
simple
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with email verification." }, { "role": "assistant", "content": "Hi there! What can I help you with?" }, { "role": "user", "content": "Yes, email verification. Can you help?" }, { "role": "assistant", "content": "I'll help you secure your account right away." } ]
Account - Email verification
account
simple
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with how to use feature x." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, how to use feature x. Can you help?" }, { "role": "assistant", "content": "Great question! Let me explain how that works." }, { "role": "user", "content": "That didn't work. What else can I do?" }, { "role": "assistant", "content": "Let me escalate this to our specialist team." } ]
Product - How to use feature X
product
advanced
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with page loading slowly." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, page loading slowly. Can you help?" }, { "role": "assistant", "content": "Let's troubleshoot this together. Can you tell me what happens when you try?" }, { "role": "user", "content": "Is there another way to fix this?" }, { "role": "assistant", "content": "Let me escalate this to our specialist team." } ]
Technical - Page loading slowly
technical
advanced
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with invoice not received." }, { "role": "assistant", "content": "Hi there! What can I help you with?" }, { "role": "user", "content": "Yes, invoice not received. Can you help?" }, { "role": "assistant", "content": "I'll help you with that billing issue right away." } ]
Billing - Invoice not received
billing
intermediate
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with account locked." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, account locked. Can you help?" }, { "role": "assistant", "content": "I can assist you with your account settings." }, { "role": "user", "content": "Is there another way to fix this?" }, { "role": "assistant", "content": "Let me get you to someone who can help more directly." } ]
Account - Account locked
account
intermediate
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with duplicate billing." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, duplicate billing. Can you help?" }, { "role": "assistant", "content": "I can definitely assist with your billing inquiry." }, { "role": "user", "content": "How long will this take to resolve?" }, { "role": "assistant", "content": "One moment while I check on that." } ]
Billing - Duplicate billing
billing
simple
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with how to use feature x." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, how to use feature x. Can you help?" }, { "role": "assistant", "content": "That's a common question. Here's what you need to know." } ]
Product - How to use feature X
product
intermediate
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with email verification." }, { "role": "assistant", "content": "Hi there! What can I help you with?" }, { "role": "user", "content": "Yes, email verification. Can you help?" }, { "role": "assistant", "content": "I'll help you secure your account right away." }, { "role": "user", "content": "That didn't work. What else can I do?" }, { "role": "assistant", "content": "One moment while I check on that." } ]
Account - Email verification
account
simple
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with return request." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, return request. Can you help?" }, { "role": "assistant", "content": "I understand your concern about the delivery." }, { "role": "user", "content": "I've tried that already." }, { "role": "assistant", "content": "One moment while I check on that." } ]
Delivery - Return request
delivery
intermediate
pending
[ { "role": "user", "content": "Hi, I'm having an issue with how to use feature x." }, { "role": "assistant", "content": "Welcome! What brings you in today?" }, { "role": "user", "content": "Yes, how to use feature x. Can you help?" }, { "role": "assistant", "content": "That's a common question. Here's what you need to know." } ]
Product - How to use feature X
product
simple
pending
[ { "role": "user", "content": "Hi, I'm having an issue with feature not functioning." }, { "role": "assistant", "content": "Welcome! What brings you in today?" }, { "role": "user", "content": "Yes, feature not functioning. Can you help?" }, { "role": "assistant", "content": "Let's troubleshoot this together. Can you tell me what happens when you try?" }, { "role": "user", "content": "How long will this take to resolve?" }, { "role": "assistant", "content": "I'll look into that further for you." } ]
Technical - Feature not functioning
technical
advanced
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with app crashes on startup." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, app crashes on startup. Can you help?" }, { "role": "assistant", "content": "Let's troubleshoot this together. Can you tell me what happens when you try?" } ]
Technical - App crashes on startup
technical
simple
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with installation help." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, installation help. Can you help?" }, { "role": "assistant", "content": "Great question! Let me explain how that works." }, { "role": "user", "content": "That didn't work. What else can I do?" }, { "role": "assistant", "content": "I'll look into that further for you." } ]
Product - Installation help
product
intermediate
pending
[ { "role": "user", "content": "Hi, I'm having an issue with account locked." }, { "role": "assistant", "content": "Hi there! What can I help you with?" }, { "role": "user", "content": "Yes, account locked. Can you help?" }, { "role": "assistant", "content": "Let's get your account back to normal." }, { "role": "user", "content": "I've tried that already." }, { "role": "assistant", "content": "One moment while I check on that." } ]
Account - Account locked
account
simple
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with account locked." }, { "role": "assistant", "content": "Hi there! What can I help you with?" }, { "role": "user", "content": "Yes, account locked. Can you help?" }, { "role": "assistant", "content": "I'll help you secure your account right away." } ]
Account - Account locked
account
intermediate
pending
[ { "role": "user", "content": "Hi, I'm having an issue with invoice not received." }, { "role": "assistant", "content": "Hi there! What can I help you with?" }, { "role": "user", "content": "Yes, invoice not received. Can you help?" }, { "role": "assistant", "content": "Let me pull up your account and check on that for you." }, { "role": "user", "content": "I've tried that already." }, { "role": "assistant", "content": "I'll look into that further for you." } ]
Billing - Invoice not received
billing
intermediate
pending
[ { "role": "user", "content": "Hi, I'm having an issue with order status." }, { "role": "assistant", "content": "Thank you for contacting us! How can I help you today?" }, { "role": "user", "content": "Yes, order status. Can you help?" }, { "role": "assistant", "content": "Let me look into that for you." } ]
Delivery - Order status
delivery
intermediate
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with compatibility questions." }, { "role": "assistant", "content": "Hi there! What can I help you with?" }, { "role": "user", "content": "Yes, compatibility questions. Can you help?" }, { "role": "assistant", "content": "That's a common question. Here's what you need to know." }, { "role": "user", "content": "That didn't work. What else can I do?" }, { "role": "assistant", "content": "One moment while I check on that." } ]
Product - Compatibility questions
product
intermediate
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with upgrade options." }, { "role": "assistant", "content": "Welcome! What brings you in today?" }, { "role": "user", "content": "Yes, upgrade options. Can you help?" }, { "role": "assistant", "content": "Great question! Let me explain how that works." }, { "role": "user", "content": "That didn't work. What else can I do?" }, { "role": "assistant", "content": "Let me get you to someone who can help more directly." } ]
Product - Upgrade options
product
simple
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with profile update problems." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, profile update problems. Can you help?" }, { "role": "assistant", "content": "I'll help you secure your account right away." } ]
Account - Profile update problems
account
simple
pending
[ { "role": "user", "content": "Hi, I'm having an issue with duplicate billing." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, duplicate billing. Can you help?" }, { "role": "assistant", "content": "I'll help you with that billing issue right away." }, { "role": "user", "content": "That didn't work. What else can I do?" }, { "role": "assistant", "content": "Let me get you to someone who can help more directly." } ]
Billing - Duplicate billing
billing
intermediate
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with price discrepancy." }, { "role": "assistant", "content": "Welcome! What brings you in today?" }, { "role": "user", "content": "Yes, price discrepancy. Can you help?" }, { "role": "assistant", "content": "I'll help you with that billing issue right away." }, { "role": "user", "content": "Is there another way to fix this?" }, { "role": "assistant", "content": "I'll look into that further for you." } ]
Billing - Price discrepancy
billing
advanced
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with invoice not received." }, { "role": "assistant", "content": "Thank you for contacting us! How can I help you today?" }, { "role": "user", "content": "Yes, invoice not received. Can you help?" }, { "role": "assistant", "content": "I understand your concern about the charge. Let me look into your account details." } ]
Billing - Invoice not received
billing
simple
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with invoice not received." }, { "role": "assistant", "content": "Thank you for contacting us! How can I help you today?" }, { "role": "user", "content": "Yes, invoice not received. Can you help?" }, { "role": "assistant", "content": "I'll help you with that billing issue right away." }, { "role": "user", "content": "I've tried that already." }, { "role": "assistant", "content": "I'll look into that further for you." } ]
Billing - Invoice not received
billing
intermediate
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with password reset." }, { "role": "assistant", "content": "Thank you for contacting us! How can I help you today?" }, { "role": "user", "content": "Yes, password reset. Can you help?" }, { "role": "assistant", "content": "Let me help you with that account issue." }, { "role": "user", "content": "I've tried that already." }, { "role": "assistant", "content": "Let me escalate this to our specialist team." } ]
Account - Password reset
account
advanced
pending
[ { "role": "user", "content": "Hi, I'm having an issue with wrong item received." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, wrong item received. Can you help?" }, { "role": "assistant", "content": "I'll check on your order status right away." } ]
Delivery - Wrong item received
delivery
intermediate
pending
[ { "role": "user", "content": "Hi, I'm having an issue with damaged package." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, damaged package. Can you help?" }, { "role": "assistant", "content": "I'll check on your order status right away." } ]
Delivery - Damaged package
delivery
advanced
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with upgrade options." }, { "role": "assistant", "content": "Hi there! What can I help you with?" }, { "role": "user", "content": "Yes, upgrade options. Can you help?" }, { "role": "assistant", "content": "That's a common question. Here's what you need to know." }, { "role": "user", "content": "I've tried that already." }, { "role": "assistant", "content": "One moment while I check on that." } ]
Product - Upgrade options
product
intermediate
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with invoice not received." }, { "role": "assistant", "content": "Welcome! What brings you in today?" }, { "role": "user", "content": "Yes, invoice not received. Can you help?" }, { "role": "assistant", "content": "I'll help you with that billing issue right away." } ]
Billing - Invoice not received
billing
intermediate
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with compatibility questions." }, { "role": "assistant", "content": "Thank you for contacting us! How can I help you today?" }, { "role": "user", "content": "Yes, compatibility questions. Can you help?" }, { "role": "assistant", "content": "I'd be happy to help you with that feature." } ]
Product - Compatibility questions
product
advanced
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with invoice not received." }, { "role": "assistant", "content": "Welcome! What brings you in today?" }, { "role": "user", "content": "Yes, invoice not received. Can you help?" }, { "role": "assistant", "content": "I understand your concern about the charge. Let me look into your account details." } ]
Billing - Invoice not received
billing
advanced
pending
[ { "role": "user", "content": "Hi, I'm having an issue with feature not functioning." }, { "role": "assistant", "content": "Thank you for contacting us! How can I help you today?" }, { "role": "user", "content": "Yes, feature not functioning. Can you help?" }, { "role": "assistant", "content": "Let's work through this step by step." }, { "role": "user", "content": "I've tried that already." }, { "role": "assistant", "content": "One moment while I check on that." } ]
Technical - Feature not functioning
technical
intermediate
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with damaged package." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, damaged package. Can you help?" }, { "role": "assistant", "content": "I'll check on your order status right away." }, { "role": "user", "content": "How long will this take to resolve?" }, { "role": "assistant", "content": "Let me escalate this to our specialist team." } ]
Delivery - Damaged package
delivery
simple
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with subscription cancellation." }, { "role": "assistant", "content": "Welcome! What brings you in today?" }, { "role": "user", "content": "Yes, subscription cancellation. Can you help?" }, { "role": "assistant", "content": "I can assist you with your account settings." }, { "role": "user", "content": "How long will this take to resolve?" }, { "role": "assistant", "content": "Let me escalate this to our specialist team." } ]
Account - Subscription cancellation
account
intermediate
pending
[ { "role": "user", "content": "Hi, I'm having an issue with duplicate billing." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, duplicate billing. Can you help?" }, { "role": "assistant", "content": "I can definitely assist with your billing inquiry." }, { "role": "user", "content": "That didn't work. What else can I do?" }, { "role": "assistant", "content": "I'll look into that further for you." } ]
Billing - Duplicate billing
billing
advanced
pending
[ { "role": "user", "content": "Hi, I'm having an issue with compatibility questions." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, compatibility questions. Can you help?" }, { "role": "assistant", "content": "That's a common question. Here's what you need to know." }, { "role": "user", "content": "That didn't work. What else can I do?" }, { "role": "assistant", "content": "Let me escalate this to our specialist team." } ]
Product - Compatibility questions
product
intermediate
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with page loading slowly." }, { "role": "assistant", "content": "Thank you for contacting us! How can I help you today?" }, { "role": "user", "content": "Yes, page loading slowly. Can you help?" }, { "role": "assistant", "content": "Let's troubleshoot this together. Can you tell me what happens when you try?" }, { "role": "user", "content": "I've tried that already." }, { "role": "assistant", "content": "Let me get you to someone who can help more directly." } ]
Technical - Page loading slowly
technical
simple
pending
[ { "role": "user", "content": "Hi, I'm having an issue with password reset." }, { "role": "assistant", "content": "Welcome! What brings you in today?" }, { "role": "user", "content": "Yes, password reset. Can you help?" }, { "role": "assistant", "content": "Let me help you with that account issue." } ]
Account - Password reset
account
simple
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with duplicate billing." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, duplicate billing. Can you help?" }, { "role": "assistant", "content": "I can definitely assist with your billing inquiry." } ]
Billing - Duplicate billing
billing
advanced
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with refund status inquiry." }, { "role": "assistant", "content": "Thank you for contacting us! How can I help you today?" }, { "role": "user", "content": "Yes, refund status inquiry. Can you help?" }, { "role": "assistant", "content": "I understand your concern about the charge. Let me look into your account details." }, { "role": "user", "content": "That didn't work. What else can I do?" }, { "role": "assistant", "content": "Let me get you to someone who can help more directly." } ]
Billing - Refund status inquiry
billing
intermediate
pending
[ { "role": "user", "content": "Hi, I'm having an issue with upgrade options." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, upgrade options. Can you help?" }, { "role": "assistant", "content": "I'd be happy to help you with that feature." } ]
Product - Upgrade options
product
intermediate
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with price discrepancy." }, { "role": "assistant", "content": "Welcome! What brings you in today?" }, { "role": "user", "content": "Yes, price discrepancy. Can you help?" }, { "role": "assistant", "content": "I'll help you with that billing issue right away." }, { "role": "user", "content": "That didn't work. What else can I do?" }, { "role": "assistant", "content": "I'll look into that further for you." } ]
Billing - Price discrepancy
billing
intermediate
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with price discrepancy." }, { "role": "assistant", "content": "Hi there! What can I help you with?" }, { "role": "user", "content": "Yes, price discrepancy. Can you help?" }, { "role": "assistant", "content": "I can definitely assist with your billing inquiry." }, { "role": "user", "content": "That didn't work. What else can I do?" }, { "role": "assistant", "content": "I'll look into that further for you." } ]
Billing - Price discrepancy
billing
intermediate
pending
[ { "role": "user", "content": "Hi, I'm having an issue with unexpected charge on account." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, unexpected charge on account. Can you help?" }, { "role": "assistant", "content": "I understand your concern about the charge. Let me look into your account details." }, { "role": "user", "content": "How long will this take to resolve?" }, { "role": "assistant", "content": "One moment while I check on that." } ]
Billing - Unexpected charge on account
billing
intermediate
pending
[ { "role": "user", "content": "Hi, I'm having an issue with upgrade options." }, { "role": "assistant", "content": "Welcome! What brings you in today?" }, { "role": "user", "content": "Yes, upgrade options. Can you help?" }, { "role": "assistant", "content": "Great question! Let me explain how that works." } ]
Product - Upgrade options
product
intermediate
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with feature not functioning." }, { "role": "assistant", "content": "Hi there! What can I help you with?" }, { "role": "user", "content": "Yes, feature not functioning. Can you help?" }, { "role": "assistant", "content": "I'm sorry you're experiencing this issue. Let's get it fixed." }, { "role": "user", "content": "That didn't work. What else can I do?" }, { "role": "assistant", "content": "Let me escalate this to our specialist team." } ]
Technical - Feature not functioning
technical
intermediate
pending
[ { "role": "user", "content": "Hi, I'm having an issue with invoice not received." }, { "role": "assistant", "content": "Welcome! What brings you in today?" }, { "role": "user", "content": "Yes, invoice not received. Can you help?" }, { "role": "assistant", "content": "Let me pull up your account and check on that for you." }, { "role": "user", "content": "That didn't work. What else can I do?" }, { "role": "assistant", "content": "One moment while I check on that." } ]
Billing - Invoice not received
billing
advanced
pending
[ { "role": "user", "content": "Hi, I'm having an issue with password reset." }, { "role": "assistant", "content": "Hi there! What can I help you with?" }, { "role": "user", "content": "Yes, password reset. Can you help?" }, { "role": "assistant", "content": "Let me help you with that account issue." }, { "role": "user", "content": "How long will this take to resolve?" }, { "role": "assistant", "content": "I'll look into that further for you." } ]
Account - Password reset
account
simple
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with compatibility questions." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, compatibility questions. Can you help?" }, { "role": "assistant", "content": "I'd be happy to help you with that feature." }, { "role": "user", "content": "How long will this take to resolve?" }, { "role": "assistant", "content": "One moment while I check on that." } ]
Product - Compatibility questions
product
simple
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with profile update problems." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, profile update problems. Can you help?" }, { "role": "assistant", "content": "I can assist you with your account settings." }, { "role": "user", "content": "I've tried that already." }, { "role": "assistant", "content": "Let me get you to someone who can help more directly." } ]
Account - Profile update problems
account
simple
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with wrong item received." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, wrong item received. Can you help?" }, { "role": "assistant", "content": "Let me look into that for you." }, { "role": "user", "content": "How long will this take to resolve?" }, { "role": "assistant", "content": "Let me get you to someone who can help more directly." } ]
Delivery - Wrong item received
delivery
simple
pending
[ { "role": "user", "content": "Hi, I'm having an issue with product recommendations." }, { "role": "assistant", "content": "Thank you for contacting us! How can I help you today?" }, { "role": "user", "content": "Yes, product recommendations. Can you help?" }, { "role": "assistant", "content": "Great question! Let me explain how that works." } ]
Product - Product recommendations
product
intermediate
resolved
[ { "role": "user", "content": "Hi, I'm having an issue with duplicate billing." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, duplicate billing. Can you help?" }, { "role": "assistant", "content": "I understand your concern about the charge. Let me look into your account details." }, { "role": "user", "content": "How long will this take to resolve?" }, { "role": "assistant", "content": "Let me get you to someone who can help more directly." } ]
Billing - Duplicate billing
billing
advanced
pending
[ { "role": "user", "content": "Hi, I'm having an issue with feature not functioning." }, { "role": "assistant", "content": "Welcome! What brings you in today?" }, { "role": "user", "content": "Yes, feature not functioning. Can you help?" }, { "role": "assistant", "content": "I understand how frustrating that must be. Let me help." } ]
Technical - Feature not functioning
technical
advanced
escalated
[ { "role": "user", "content": "Hi, I'm having an issue with email verification." }, { "role": "assistant", "content": "Welcome! What brings you in today?" }, { "role": "user", "content": "Yes, email verification. Can you help?" }, { "role": "assistant", "content": "I can assist you with your account settings." }, { "role": "user", "content": "I've tried that already." }, { "role": "assistant", "content": "Let me escalate this to our specialist team." } ]
Account - Email verification
account
simple
pending
[ { "role": "user", "content": "Hi, I'm having an issue with sync issues between devices." }, { "role": "assistant", "content": "Hi there! What can I help you with?" }, { "role": "user", "content": "Yes, sync issues between devices. Can you help?" }, { "role": "assistant", "content": "I'm sorry you're experiencing this issue. Let's get it fixed." }, { "role": "user", "content": "That didn't work. What else can I do?" }, { "role": "assistant", "content": "I'll look into that further for you." } ]
Technical - Sync issues between devices
technical
intermediate
pending
[ { "role": "user", "content": "Hi, I'm having an issue with product recommendations." }, { "role": "assistant", "content": "Thank you for contacting us! How can I help you today?" }, { "role": "user", "content": "Yes, product recommendations. Can you help?" }, { "role": "assistant", "content": "I'd be happy to help you with that feature." } ]
Product - Product recommendations
product
advanced
pending
[ { "role": "user", "content": "Hi, I'm having an issue with profile update problems." }, { "role": "assistant", "content": "Hello! I'm here to assist. What's the issue?" }, { "role": "user", "content": "Yes, profile update problems. Can you help?" }, { "role": "assistant", "content": "I can assist you with your account settings." }, { "role": "user", "content": "That didn't work. What else can I do?" }, { "role": "assistant", "content": "One moment while I check on that." } ]
Account - Profile update problems
account
intermediate
pending

support-chat-data

This dataset was created using the Claude Dataset Skill.

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