Dataset Viewer
text
stringlengths 15
433
| inputs
dict | prediction
null | prediction_agent
null | annotation
stringclasses 2
values | annotation_agent
stringclasses 1
value | multi_label
bool 1
class | explanation
null | id
stringlengths 1
3
| metadata
null | status
stringclasses 2
values | event_timestamp
null | metrics
dict |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
My top is still pending.
|
{
"text": "My top is still pending."
}
| null | null |
neutral
|
argilla
| false | null |
0
| null |
Validated
| null |
{
"text_length": 24
}
|
I need assistance with understanding which fiat currencies that you support.
|
{
"text": "I need assistance with understanding which fiat currencies that you support."
}
| null | null |
neutral
|
argilla
| false | null |
1
| null |
Validated
| null |
{
"text_length": 76
}
|
What is the reason a transfer shows as pending?
|
{
"text": "What is the reason a transfer shows as pending?"
}
| null | null | null | null | false | null |
2
| null |
Default
| null |
{
"text_length": 47
}
|
What do I have to do to change my pin?
|
{
"text": "What do I have to do to change my pin?"
}
| null | null | null | null | false | null |
3
| null |
Default
| null |
{
"text_length": 38
}
|
How much do you charge for exchange rates?
|
{
"text": "How much do you charge for exchange rates?"
}
| null | null | null | null | false | null |
4
| null |
Default
| null |
{
"text_length": 42
}
|
Why does my transfer say it is pending?
|
{
"text": "Why does my transfer say it is pending?"
}
| null | null | null | null | false | null |
5
| null |
Default
| null |
{
"text_length": 39
}
|
Can it specifically be delivered on a certain date?
|
{
"text": "Can it specifically be delivered on a certain date?"
}
| null | null | null | null | false | null |
6
| null |
Default
| null |
{
"text_length": 51
}
|
Where is my virtual card?
|
{
"text": "Where is my virtual card?"
}
| null | null | null | null | false | null |
7
| null |
Default
| null |
{
"text_length": 25
}
|
Why is the top-up I made still pending.
|
{
"text": "Why is the top-up I made still pending."
}
| null | null | null | null | false | null |
8
| null |
Default
| null |
{
"text_length": 39
}
|
I ordered my card but it still isn't here
|
{
"text": "I ordered my card but it still isn't here"
}
| null | null | null | null | false | null |
9
| null |
Default
| null |
{
"text_length": 41
}
|
How much does it cost to exchange my balance into a foreign currency?
|
{
"text": "How much does it cost to exchange my balance into a foreign currency?"
}
| null | null |
neutral
|
argilla
| false | null |
10
| null |
Validated
| null |
{
"text_length": 69
}
|
My top-up is taking a very long time to complete.
|
{
"text": "My top-up is taking a very long time to complete."
}
| null | null |
negative
|
argilla
| false | null |
11
| null |
Validated
| null |
{
"text_length": 49
}
|
I do not think the pop up went through yet.
|
{
"text": "I do not think the pop up went through yet."
}
| null | null |
negative
|
argilla
| false | null |
12
| null |
Validated
| null |
{
"text_length": 43
}
|
Is there a way to track the delivery of my card?
|
{
"text": "Is there a way to track the delivery of my card?"
}
| null | null | null | null | false | null |
13
| null |
Default
| null |
{
"text_length": 48
}
|
I tried transferring to an account but it won't let me.
|
{
"text": "I tried transferring to an account but it won't let me."
}
| null | null | null | null | false | null |
14
| null |
Default
| null |
{
"text_length": 55
}
|
I haven't received my transfer funds yet, where are they?
|
{
"text": "I haven't received my transfer funds yet, where are they?"
}
| null | null | null | null | false | null |
15
| null |
Default
| null |
{
"text_length": 57
}
|
Should my top up still be pending?
|
{
"text": "Should my top up still be pending?"
}
| null | null | null | null | false | null |
16
| null |
Default
| null |
{
"text_length": 34
}
|
Can I purchase with cash or cheque?
|
{
"text": "Can I purchase with cash or cheque?"
}
| null | null | null | null | false | null |
17
| null |
Default
| null |
{
"text_length": 35
}
|
I have been waiting for my top-up to complete and it still hasn't gone through.
|
{
"text": "I have been waiting for my top-up to complete and it still hasn't gone through."
}
| null | null | null | null | false | null |
18
| null |
Default
| null |
{
"text_length": 79
}
|
Why can I not take out cash?
|
{
"text": "Why can I not take out cash?"
}
| null | null | null | null | false | null |
19
| null |
Default
| null |
{
"text_length": 28
}
|
When will my card be here?
|
{
"text": "When will my card be here?"
}
| null | null | null | null | false | null |
20
| null |
Default
| null |
{
"text_length": 26
}
|
What is the reason I couldn't do a transfer to a beneficiary?
|
{
"text": "What is the reason I couldn't do a transfer to a beneficiary?"
}
| null | null | null | null | false | null |
21
| null |
Default
| null |
{
"text_length": 61
}
|
Will you charge me for exchanging foreign currencies?
|
{
"text": "Will you charge me for exchanging foreign currencies?"
}
| null | null | null | null | false | null |
22
| null |
Default
| null |
{
"text_length": 53
}
|
I'm pretty sure my top up is still pending.
|
{
"text": "I'm pretty sure my top up is still pending."
}
| null | null | null | null | false | null |
23
| null |
Default
| null |
{
"text_length": 43
}
|
why wouldnt the atm give me money
|
{
"text": "why wouldnt the atm give me money"
}
| null | null | null | null | false | null |
24
| null |
Default
| null |
{
"text_length": 33
}
|
I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?
|
{
"text": "I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?"
}
| null | null | null | null | false | null |
25
| null |
Default
| null |
{
"text_length": 115
}
|
I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.
|
{
"text": "I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined."
}
| null | null | null | null | false | null |
26
| null |
Default
| null |
{
"text_length": 159
}
|
My beneficiary didn't receive my transfer
|
{
"text": "My beneficiary didn't receive my transfer"
}
| null | null | null | null | false | null |
27
| null |
Default
| null |
{
"text_length": 41
}
|
Why was I not able to get cash from the ATM?
|
{
"text": "Why was I not able to get cash from the ATM?"
}
| null | null | null | null | false | null |
28
| null |
Default
| null |
{
"text_length": 44
}
|
Why can I not do a transfer
|
{
"text": "Why can I not do a transfer"
}
| null | null | null | null | false | null |
29
| null |
Default
| null |
{
"text_length": 28
}
|
How much will I be charged for exchanging foreign currency
|
{
"text": "How much will I be charged for exchanging foreign currency"
}
| null | null | null | null | false | null |
30
| null |
Default
| null |
{
"text_length": 58
}
|
Why can't I withdraw money?
|
{
"text": "Why can't I withdraw money?"
}
| null | null | null | null | false | null |
31
| null |
Default
| null |
{
"text_length": 27
}
|
Is there a few for exchanging foreign currencies?
|
{
"text": "Is there a few for exchanging foreign currencies?"
}
| null | null | null | null | false | null |
32
| null |
Default
| null |
{
"text_length": 49
}
|
What is the way to go about getting a virtual card?
|
{
"text": "What is the way to go about getting a virtual card?"
}
| null | null | null | null | false | null |
33
| null |
Default
| null |
{
"text_length": 51
}
|
How do you top-up using cash?
|
{
"text": "How do you top-up using cash?"
}
| null | null | null | null | false | null |
34
| null |
Default
| null |
{
"text_length": 29
}
|
I topped-up my account, but I don't think it went through.
|
{
"text": "I topped-up my account, but I don't think it went through."
}
| null | null | null | null | false | null |
35
| null |
Default
| null |
{
"text_length": 58
}
|
How long does it take for a new card to ship?
|
{
"text": "How long does it take for a new card to ship?"
}
| null | null | null | null | false | null |
36
| null |
Default
| null |
{
"text_length": 45
}
|
Any extra charges for exchanging currencies?
|
{
"text": "Any extra charges for exchanging currencies?"
}
| null | null | null | null | false | null |
37
| null |
Default
| null |
{
"text_length": 44
}
|
Are currency exchanges free?
|
{
"text": "Are currency exchanges free?"
}
| null | null | null | null | false | null |
38
| null |
Default
| null |
{
"text_length": 28
}
|
I need to make a purchase online, where is my virtual card?
|
{
"text": "I need to make a purchase online, where is my virtual card?"
}
| null | null | null | null | false | null |
39
| null |
Default
| null |
{
"text_length": 59
}
|
why have I got a pending transfer? I'm confused!!
|
{
"text": "why have I got a pending transfer? I'm confused!!"
}
| null | null | null | null | false | null |
40
| null |
Default
| null |
{
"text_length": 49
}
|
I couldn't get money from the ATM
|
{
"text": "I couldn't get money from the ATM"
}
| null | null | null | null | false | null |
41
| null |
Default
| null |
{
"text_length": 33
}
|
Help, I don't know what the PIN is to my card?
|
{
"text": "Help, I don't know what the PIN is to my card?"
}
| null | null | null | null | false | null |
42
| null |
Default
| null |
{
"text_length": 46
}
|
how many virtual cards can i have, i want 8
|
{
"text": "how many virtual cards can i have, i want 8"
}
| null | null | null | null | false | null |
43
| null |
Default
| null |
{
"text_length": 43
}
|
How do I get a virtual card on my device?
|
{
"text": "How do I get a virtual card on my device?"
}
| null | null | null | null | false | null |
44
| null |
Default
| null |
{
"text_length": 41
}
|
I want a reason as to why my beneficiary is not allowed?
|
{
"text": "I want a reason as to why my beneficiary is not allowed?"
}
| null | null | null | null | false | null |
45
| null |
Default
| null |
{
"text_length": 56
}
|
Do you accept cheques for top ups?
|
{
"text": "Do you accept cheques for top ups?"
}
| null | null | null | null | false | null |
46
| null |
Default
| null |
{
"text_length": 34
}
|
Why am I unable to withdraw my money through this card?
|
{
"text": "Why am I unable to withdraw my money through this card?"
}
| null | null | null | null | false | null |
47
| null |
Default
| null |
{
"text_length": 55
}
|
What is taking so long with my top up?
|
{
"text": "What is taking so long with my top up?"
}
| null | null | null | null | false | null |
48
| null |
Default
| null |
{
"text_length": 38
}
|
When will my top up be applied?
|
{
"text": "When will my top up be applied?"
}
| null | null | null | null | false | null |
49
| null |
Default
| null |
{
"text_length": 31
}
|
I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.
|
{
"text": "I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work."
}
| null | null | null | null | false | null |
50
| null |
Default
| null |
{
"text_length": 172
}
|
Can you tell me how to locate my PIN?
|
{
"text": "Can you tell me how to locate my PIN?"
}
| null | null | null | null | false | null |
51
| null |
Default
| null |
{
"text_length": 37
}
|
I tired to get cash in the ATM but it was cancelled
|
{
"text": "I tired to get cash in the ATM but it was cancelled"
}
| null | null | null | null | false | null |
52
| null |
Default
| null |
{
"text_length": 51
}
|
How do I locate my PIN now that I have my card?
|
{
"text": "How do I locate my PIN now that I have my card?"
}
| null | null | null | null | false | null |
53
| null |
Default
| null |
{
"text_length": 47
}
|
I did a transfer but its still pending
|
{
"text": "I did a transfer but its still pending"
}
| null | null | null | null | false | null |
54
| null |
Default
| null |
{
"text_length": 38
}
|
Is there a reason my top-up has not gone through?
|
{
"text": "Is there a reason my top-up has not gone through?"
}
| null | null | null | null | false | null |
55
| null |
Default
| null |
{
"text_length": 49
}
|
I want one of the virtual cards!
|
{
"text": "I want one of the virtual cards!"
}
| null | null | null | null | false | null |
56
| null |
Default
| null |
{
"text_length": 32
}
|
I don't have my card after 1 week. What are my next steps?
|
{
"text": "I don't have my card after 1 week. What are my next steps?"
}
| null | null | null | null | false | null |
57
| null |
Default
| null |
{
"text_length": 58
}
|
How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.
|
{
"text": "How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet."
}
| null | null | null | null | false | null |
58
| null |
Default
| null |
{
"text_length": 164
}
|
I want to find out what happened to my new card?
|
{
"text": "I want to find out what happened to my new card?"
}
| null | null | null | null | false | null |
59
| null |
Default
| null |
{
"text_length": 48
}
|
Is there a specific date i can have it delivered?
|
{
"text": "Is there a specific date i can have it delivered?"
}
| null | null | null | null | false | null |
60
| null |
Default
| null |
{
"text_length": 49
}
|
why would i be declined if i had money iin my account
|
{
"text": "why would i be declined if i had money iin my account"
}
| null | null | null | null | false | null |
61
| null |
Default
| null |
{
"text_length": 53
}
|
How long do I wait for my PIN
|
{
"text": "How long do I wait for my PIN"
}
| null | null | null | null | false | null |
62
| null |
Default
| null |
{
"text_length": 29
}
|
When will my top up process?
|
{
"text": "When will my top up process?"
}
| null | null | null | null | false | null |
63
| null |
Default
| null |
{
"text_length": 28
}
|
How do I get a real card?
|
{
"text": "How do I get a real card?"
}
| null | null | null | null | false | null |
64
| null |
Default
| null |
{
"text_length": 25
}
|
What is the charge for using a Top up card in the US?
|
{
"text": "What is the charge for using a Top up card in the US?"
}
| null | null | null | null | false | null |
65
| null |
Default
| null |
{
"text_length": 53
}
|
What is the fee for topping up a US card?
|
{
"text": "What is the fee for topping up a US card?"
}
| null | null | null | null | false | null |
66
| null |
Default
| null |
{
"text_length": 41
}
|
My card wont work at an ATM
|
{
"text": "My card wont work at an ATM"
}
| null | null | null | null | false | null |
67
| null |
Default
| null |
{
"text_length": 27
}
|
Is there a charge for topping up by card?
|
{
"text": "Is there a charge for topping up by card?"
}
| null | null | null | null | false | null |
68
| null |
Default
| null |
{
"text_length": 41
}
|
My transfer to a beneficiary did not go through. Why?
|
{
"text": "My transfer to a beneficiary did not go through. Why?"
}
| null | null | null | null | false | null |
69
| null |
Default
| null |
{
"text_length": 54
}
|
My card has not been delivered yet and its been a week since I ordered it, please help
|
{
"text": "My card has not been delivered yet and its been a week since I ordered it, please help"
}
| null | null | null | null | false | null |
70
| null |
Default
| null |
{
"text_length": 86
}
|
I made a top up yesterday but it's still pending.
|
{
"text": "I made a top up yesterday but it's still pending."
}
| null | null | null | null | false | null |
71
| null |
Default
| null |
{
"text_length": 49
}
|
I can't find my PIN anywhere.
|
{
"text": "I can't find my PIN anywhere."
}
| null | null | null | null | false | null |
72
| null |
Default
| null |
{
"text_length": 29
}
|
I have a new card and I can't add money to it. I tried about 30 minutes ago and it is still pending. What do I do?
|
{
"text": "I have a new card and I can't add money to it. I tried about 30 minutes ago and it is still pending. What do I do?"
}
| null | null | null | null | false | null |
73
| null |
Default
| null |
{
"text_length": 116
}
|
How long does it take for pending transfer transactions to post?
|
{
"text": "How long does it take for pending transfer transactions to post?"
}
| null | null | null | null | false | null |
74
| null |
Default
| null |
{
"text_length": 64
}
|
Why didn't my transfer to a beneficiary happen?
|
{
"text": "Why didn't my transfer to a beneficiary happen?"
}
| null | null | null | null | false | null |
75
| null |
Default
| null |
{
"text_length": 47
}
|
What are the charges for topping up US card?
|
{
"text": "What are the charges for topping up US card?"
}
| null | null | null | null | false | null |
76
| null |
Default
| null |
{
"text_length": 44
}
|
I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this?
|
{
"text": "I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this?"
}
| null | null | null | null | false | null |
77
| null |
Default
| null |
{
"text_length": 127
}
|
I want to transfer money to a beneficiary, but I couldn't.
|
{
"text": "I want to transfer money to a beneficiary, but I couldn't."
}
| null | null | null | null | false | null |
78
| null |
Default
| null |
{
"text_length": 58
}
|
I tried to withdraw some funds from my card, but was declined. How can I get my money?
|
{
"text": "I tried to withdraw some funds from my card, but was declined. How can I get my money?"
}
| null | null | null | null | false | null |
79
| null |
Default
| null |
{
"text_length": 86
}
|
I can't get the ATM to give me any cash
|
{
"text": "I can't get the ATM to give me any cash"
}
| null | null | null | null | false | null |
80
| null |
Default
| null |
{
"text_length": 39
}
|
Why is a transfer I did recently still processing?
|
{
"text": "Why is a transfer I did recently still processing?"
}
| null | null | null | null | false | null |
81
| null |
Default
| null |
{
"text_length": 50
}
|
How can I track my card's delivery?
|
{
"text": "How can I track my card's delivery?"
}
| null | null | null | null | false | null |
82
| null |
Default
| null |
{
"text_length": 35
}
|
I haven't received my virtual card.
|
{
"text": "I haven't received my virtual card."
}
| null | null | null | null | false | null |
83
| null |
Default
| null |
{
"text_length": 35
}
|
If I ordered my new card last week, how much longer should I wait to receive it?
|
{
"text": "If I ordered my new card last week, how much longer should I wait to receive it?"
}
| null | null | null | null | false | null |
84
| null |
Default
| null |
{
"text_length": 80
}
|
I am still waiting for a money transfer to appear.
|
{
"text": "I am still waiting for a money transfer to appear."
}
| null | null | null | null | false | null |
85
| null |
Default
| null |
{
"text_length": 50
}
|
Are their fee's for top ups?
|
{
"text": "Are their fee's for top ups?"
}
| null | null | null | null | false | null |
86
| null |
Default
| null |
{
"text_length": 28
}
|
Do you deliver the PIN separately?
|
{
"text": "Do you deliver the PIN separately?"
}
| null | null | null | null | false | null |
87
| null |
Default
| null |
{
"text_length": 34
}
|
I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?
|
{
"text": "I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?"
}
| null | null | null | null | false | null |
88
| null |
Default
| null |
{
"text_length": 239
}
|
Can I have my card delivered on Tuesday?
|
{
"text": "Can I have my card delivered on Tuesday?"
}
| null | null | null | null | false | null |
89
| null |
Default
| null |
{
"text_length": 40
}
|
Are there any charges for using a bank card to top up
|
{
"text": "Are there any charges for using a bank card to top up"
}
| null | null | null | null | false | null |
90
| null |
Default
| null |
{
"text_length": 53
}
|
how come i was declined
|
{
"text": "how come i was declined"
}
| null | null | null | null | false | null |
91
| null |
Default
| null |
{
"text_length": 23
}
|
Is there an alternative to a physical card?
|
{
"text": "Is there an alternative to a physical card?"
}
| null | null | null | null | false | null |
92
| null |
Default
| null |
{
"text_length": 43
}
|
Can i choose a specific delivery date?
|
{
"text": "Can i choose a specific delivery date?"
}
| null | null | null | null | false | null |
93
| null |
Default
| null |
{
"text_length": 38
}
|
How much are you going to charge me if I top up my US card?
|
{
"text": "How much are you going to charge me if I top up my US card?"
}
| null | null | null | null | false | null |
94
| null |
Default
| null |
{
"text_length": 59
}
|
Is there a problem with the payment that I see is still pending?
|
{
"text": "Is there a problem with the payment that I see is still pending?"
}
| null | null | null | null | false | null |
95
| null |
Default
| null |
{
"text_length": 64
}
|
Where do I find my PIN for my new card?
|
{
"text": "Where do I find my PIN for my new card?"
}
| null | null | null | null | false | null |
96
| null |
Default
| null |
{
"text_length": 39
}
|
How long does it actually take for a card payment to go through? There's one stuck since a couple days already that doesn't seem to move
|
{
"text": "How long does it actually take for a card payment to go through? There's one stuck since a couple days already that doesn't seem to move"
}
| null | null | null | null | false | null |
97
| null |
Default
| null |
{
"text_length": 136
}
|
is my pin the same as my passcode
|
{
"text": "is my pin the same as my passcode"
}
| null | null | null | null | false | null |
98
| null |
Default
| null |
{
"text_length": 33
}
|
I really want a physical card. How do I get one?
|
{
"text": "I really want a physical card. How do I get one?"
}
| null | null | null | null | false | null |
99
| null |
Default
| null |
{
"text_length": 48
}
|
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