text
stringlengths 15
433
| inputs
dict | prediction
null | prediction_agent
null | annotation
stringclasses 2
values | annotation_agent
stringclasses 1
value | multi_label
bool 1
class | explanation
null | id
stringlengths 1
3
| metadata
null | status
stringclasses 2
values | event_timestamp
null | metrics
dict |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
Why is my payment in pending status?
|
{
"text": "Why is my payment in pending status?"
}
| null | null |
negative
|
argilla
| false | null |
100
| null |
Validated
| null |
{
"text_length": 36
}
|
My transfer to a beneficiary was rejected.
|
{
"text": "My transfer to a beneficiary was rejected."
}
| null | null |
negative
|
argilla
| false | null |
101
| null |
Validated
| null |
{
"text_length": 42
}
|
Is there a way I can check on the card on route to me?
|
{
"text": "Is there a way I can check on the card on route to me?"
}
| null | null |
neutral
|
argilla
| false | null |
102
| null |
Validated
| null |
{
"text_length": 54
}
|
Why is the payment showing as pending from things I bought this morning?
|
{
"text": "Why is the payment showing as pending from things I bought this morning?"
}
| null | null |
negative
|
argilla
| false | null |
103
| null |
Validated
| null |
{
"text_length": 72
}
|
I prefer Mastecard.
|
{
"text": "I prefer Mastecard."
}
| null | null |
neutral
|
argilla
| false | null |
104
| null |
Validated
| null |
{
"text_length": 19
}
|
Are the delivery days flexible? My schedule only allows me to be a available on specific dates.
|
{
"text": "Are the delivery days flexible? My schedule only allows me to be a available on specific dates."
}
| null | null |
neutral
|
argilla
| false | null |
105
| null |
Validated
| null |
{
"text_length": 96
}
|
Will this card work all over the world?
|
{
"text": "Will this card work all over the world?"
}
| null | null |
neutral
|
argilla
| false | null |
106
| null |
Validated
| null |
{
"text_length": 39
}
|
When can I expect my new card to get here?
|
{
"text": "When can I expect my new card to get here?"
}
| null | null |
negative
|
argilla
| false | null |
107
| null |
Validated
| null |
{
"text_length": 42
}
|
I want a mastercard
|
{
"text": "I want a mastercard"
}
| null | null |
neutral
|
argilla
| false | null |
108
| null |
Validated
| null |
{
"text_length": 19
}
|
My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?
|
{
"text": "My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?"
}
| null | null |
negative
|
argilla
| false | null |
109
| null |
Validated
| null |
{
"text_length": 129
}
|
I used the wrong account.
|
{
"text": "I used the wrong account."
}
| null | null |
neutral
|
argilla
| false | null |
110
| null |
Validated
| null |
{
"text_length": 25
}
|
How long does it take for something to be delivered to the U.S?
|
{
"text": "How long does it take for something to be delivered to the U.S?"
}
| null | null |
neutral
|
argilla
| false | null |
111
| null |
Validated
| null |
{
"text_length": 63
}
|
What do you charge to top up US cards?
|
{
"text": "What do you charge to top up US cards?"
}
| null | null |
neutral
|
argilla
| false | null |
112
| null |
Validated
| null |
{
"text_length": 38
}
|
Why is my transfer stuck on pending?
|
{
"text": "Why is my transfer stuck on pending?"
}
| null | null |
negative
|
argilla
| false | null |
113
| null |
Validated
| null |
{
"text_length": 36
}
|
I want to cancel the transaction I made earlier
|
{
"text": "I want to cancel the transaction I made earlier"
}
| null | null |
neutral
|
argilla
| false | null |
114
| null |
Validated
| null |
{
"text_length": 47
}
|
I tried transferring money to a beneficiary, however, I was unsuccessful.
|
{
"text": "I tried transferring money to a beneficiary, however, I was unsuccessful."
}
| null | null |
negative
|
argilla
| false | null |
115
| null |
Validated
| null |
{
"text_length": 73
}
|
I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?
|
{
"text": "I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?"
}
| null | null |
neutral
|
argilla
| false | null |
116
| null |
Validated
| null |
{
"text_length": 198
}
|
When will it be delivered to the US?
|
{
"text": "When will it be delivered to the US?"
}
| null | null |
neutral
|
argilla
| false | null |
117
| null |
Validated
| null |
{
"text_length": 36
}
|
Are there fees for using an international card to top up?
|
{
"text": "Are there fees for using an international card to top up?"
}
| null | null |
neutral
|
argilla
| false | null |
118
| null |
Validated
| null |
{
"text_length": 57
}
|
It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?
|
{
"text": "It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?"
}
| null | null |
negative
|
argilla
| false | null |
119
| null |
Validated
| null |
{
"text_length": 227
}
|
How come my card payment is still pending?
|
{
"text": "How come my card payment is still pending?"
}
| null | null |
negative
|
argilla
| false | null |
120
| null |
Validated
| null |
{
"text_length": 42
}
|
What's the card you sent me's tracking number?
|
{
"text": "What's the card you sent me's tracking number?"
}
| null | null | null | null | false | null |
121
| null |
Default
| null |
{
"text_length": 46
}
|
Will I be charged any fees if I want to add money with an international card?
|
{
"text": "Will I be charged any fees if I want to add money with an international card?"
}
| null | null | null | null | false | null |
122
| null |
Default
| null |
{
"text_length": 77
}
|
Why hasn't my card arrived yet?
|
{
"text": "Why hasn't my card arrived yet?"
}
| null | null | null | null | false | null |
123
| null |
Default
| null |
{
"text_length": 31
}
|
I thought I would have received my new card at this point.
|
{
"text": "I thought I would have received my new card at this point."
}
| null | null | null | null | false | null |
124
| null |
Default
| null |
{
"text_length": 58
}
|
Is there a list of where I can use my card?
|
{
"text": "Is there a list of where I can use my card?"
}
| null | null | null | null | false | null |
125
| null |
Default
| null |
{
"text_length": 43
}
|
What does it mean when it says that I have a payment that is pending?
|
{
"text": "What does it mean when it says that I have a payment that is pending?"
}
| null | null | null | null | false | null |
126
| null |
Default
| null |
{
"text_length": 69
}
|
would a visa or mastercard be more suited to me?
|
{
"text": "would a visa or mastercard be more suited to me?"
}
| null | null | null | null | false | null |
127
| null |
Default
| null |
{
"text_length": 48
}
|
I am still waiting for a money transfer to process.
|
{
"text": "I am still waiting for a money transfer to process."
}
| null | null | null | null | false | null |
128
| null |
Default
| null |
{
"text_length": 51
}
|
Is there a charge to use a Top up card in the US?
|
{
"text": "Is there a charge to use a Top up card in the US?"
}
| null | null | null | null | false | null |
129
| null |
Default
| null |
{
"text_length": 49
}
|
Do I have a choice for a Mastercard?
|
{
"text": "Do I have a choice for a Mastercard?"
}
| null | null | null | null | false | null |
130
| null |
Default
| null |
{
"text_length": 36
}
|
Card payment is showing as pending
|
{
"text": "Card payment is showing as pending"
}
| null | null | null | null | false | null |
131
| null |
Default
| null |
{
"text_length": 34
}
|
I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that?
|
{
"text": "I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that?"
}
| null | null | null | null | false | null |
132
| null |
Default
| null |
{
"text_length": 97
}
|
You can use it anywhere that accepts Mastercard.
|
{
"text": "You can use it anywhere that accepts Mastercard."
}
| null | null | null | null | false | null |
133
| null |
Default
| null |
{
"text_length": 48
}
|
I need to know why a money transfer is available.
|
{
"text": "I need to know why a money transfer is available."
}
| null | null | null | null | false | null |
134
| null |
Default
| null |
{
"text_length": 49
}
|
I was expecting my new card by now.
|
{
"text": "I was expecting my new card by now."
}
| null | null | null | null | false | null |
135
| null |
Default
| null |
{
"text_length": 35
}
|
Why haven't I gotten my payment yet?
|
{
"text": "Why haven't I gotten my payment yet?"
}
| null | null | null | null | false | null |
136
| null |
Default
| null |
{
"text_length": 36
}
|
It is extremely important that I cancel the transfer I made yesterday and put the money into a different account. Is this possible?
|
{
"text": "It is extremely important that I cancel the transfer I made yesterday and put the money into a different account. Is this possible?"
}
| null | null | null | null | false | null |
137
| null |
Default
| null |
{
"text_length": 132
}
|
My preference is Mastercard.
|
{
"text": "My preference is Mastercard."
}
| null | null | null | null | false | null |
138
| null |
Default
| null |
{
"text_length": 28
}
|
Are you able to delete my account?
|
{
"text": "Are you able to delete my account?"
}
| null | null | null | null | false | null |
139
| null |
Default
| null |
{
"text_length": 34
}
|
Why have I not gotten my new card?
|
{
"text": "Why have I not gotten my new card?"
}
| null | null | null | null | false | null |
140
| null |
Default
| null |
{
"text_length": 34
}
|
My account transfer was blocked.
|
{
"text": "My account transfer was blocked."
}
| null | null | null | null | false | null |
141
| null |
Default
| null |
{
"text_length": 32
}
|
What places accept my card?
|
{
"text": "What places accept my card?"
}
| null | null | null | null | false | null |
142
| null |
Default
| null |
{
"text_length": 27
}
|
I would like to have a Mastercard.
|
{
"text": "I would like to have a Mastercard."
}
| null | null | null | null | false | null |
143
| null |
Default
| null |
{
"text_length": 34
}
|
Are there any limit on the auto top-up?
|
{
"text": "Are there any limit on the auto top-up?"
}
| null | null | null | null | false | null |
144
| null |
Default
| null |
{
"text_length": 39
}
|
Why haven't I gotten my new card?
|
{
"text": "Why haven't I gotten my new card?"
}
| null | null | null | null | false | null |
145
| null |
Default
| null |
{
"text_length": 33
}
|
How long does a payment show as pending before i should worry about it?
|
{
"text": "How long does a payment show as pending before i should worry about it?"
}
| null | null | null | null | false | null |
146
| null |
Default
| null |
{
"text_length": 71
}
|
Is payment required to get a card of my own?
|
{
"text": "Is payment required to get a card of my own?"
}
| null | null | null | null | false | null |
147
| null |
Default
| null |
{
"text_length": 44
}
|
I still don't have a card. How do I get one?
|
{
"text": "I still don't have a card. How do I get one?"
}
| null | null | null | null | false | null |
148
| null |
Default
| null |
{
"text_length": 44
}
|
My card hasn't arrived yet. What do I do?
|
{
"text": "My card hasn't arrived yet. What do I do?"
}
| null | null | null | null | false | null |
149
| null |
Default
| null |
{
"text_length": 41
}
|
My card still hasn't arrived after two weeks, now what?
|
{
"text": "My card still hasn't arrived after two weeks, now what?"
}
| null | null | null | null | false | null |
150
| null |
Default
| null |
{
"text_length": 55
}
|
My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point?
|
{
"text": "My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point?"
}
| null | null | null | null | false | null |
151
| null |
Default
| null |
{
"text_length": 131
}
|
What businesses accept my card?
|
{
"text": "What businesses accept my card?"
}
| null | null | null | null | false | null |
152
| null |
Default
| null |
{
"text_length": 31
}
|
I already made a transfer and want to cancel it, how do I do that?
|
{
"text": "I already made a transfer and want to cancel it, how do I do that?"
}
| null | null | null | null | false | null |
153
| null |
Default
| null |
{
"text_length": 66
}
|
Are there any restrictions on where I use this card?
|
{
"text": "Are there any restrictions on where I use this card?"
}
| null | null | null | null | false | null |
154
| null |
Default
| null |
{
"text_length": 52
}
|
If there isn't a lot of money left, will it automatically top-up money?
|
{
"text": "If there isn't a lot of money left, will it automatically top-up money?"
}
| null | null | null | null | false | null |
155
| null |
Default
| null |
{
"text_length": 71
}
|
I want to close my account due to poor customer service.
|
{
"text": "I want to close my account due to poor customer service."
}
| null | null | null | null | false | null |
156
| null |
Default
| null |
{
"text_length": 56
}
|
I would like to close my account, as I'm not happy.
|
{
"text": "I would like to close my account, as I'm not happy."
}
| null | null | null | null | false | null |
157
| null |
Default
| null |
{
"text_length": 51
}
|
I would like to cancel my previous transaction
|
{
"text": "I would like to cancel my previous transaction"
}
| null | null | null | null | false | null |
158
| null |
Default
| null |
{
"text_length": 46
}
|
beneficiary transfer problems?
|
{
"text": "beneficiary transfer problems?"
}
| null | null | null | null | false | null |
159
| null |
Default
| null |
{
"text_length": 30
}
|
Is there such thing as an auto top-up option?
|
{
"text": "Is there such thing as an auto top-up option?"
}
| null | null | null | null | false | null |
160
| null |
Default
| null |
{
"text_length": 45
}
|
Hi, I made a transfer yesterday that I need to reverse. I need to put the money in a different account.
|
{
"text": "Hi, I made a transfer yesterday that I need to reverse. I need to put the money in a different account."
}
| null | null | null | null | false | null |
161
| null |
Default
| null |
{
"text_length": 104
}
|
when i travel can it top up automatically
|
{
"text": "when i travel can it top up automatically"
}
| null | null | null | null | false | null |
162
| null |
Default
| null |
{
"text_length": 41
}
|
Is there an auto top up option?
|
{
"text": "Is there an auto top up option?"
}
| null | null | null | null | false | null |
163
| null |
Default
| null |
{
"text_length": 31
}
|
I found my old card. Can I link it back into the app?
|
{
"text": "I found my old card. Can I link it back into the app?"
}
| null | null | null | null | false | null |
164
| null |
Default
| null |
{
"text_length": 53
}
|
Please help me get a Visa card.
|
{
"text": "Please help me get a Visa card."
}
| null | null | null | null | false | null |
165
| null |
Default
| null |
{
"text_length": 31
}
|
I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?
|
{
"text": "I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?"
}
| null | null | null | null | false | null |
166
| null |
Default
| null |
{
"text_length": 134
}
|
I shouldn't be charged any fee for transferring .
|
{
"text": "I shouldn't be charged any fee for transferring ."
}
| null | null | null | null | false | null |
167
| null |
Default
| null |
{
"text_length": 49
}
|
I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.
|
{
"text": "I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now."
}
| null | null | null | null | false | null |
168
| null |
Default
| null |
{
"text_length": 133
}
|
What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?
|
{
"text": "What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?"
}
| null | null | null | null | false | null |
169
| null |
Default
| null |
{
"text_length": 104
}
|
I inadvertently completed a transaction on a wrong account.
|
{
"text": "I inadvertently completed a transaction on a wrong account."
}
| null | null | null | null | false | null |
170
| null |
Default
| null |
{
"text_length": 59
}
|
My virtual card isn't working.
|
{
"text": "My virtual card isn't working."
}
| null | null | null | null | false | null |
171
| null |
Default
| null |
{
"text_length": 30
}
|
My disposable virtual card was rejected.
|
{
"text": "My disposable virtual card was rejected."
}
| null | null | null | null | false | null |
172
| null |
Default
| null |
{
"text_length": 40
}
|
How do I get refills to my card when I'm traveling?
|
{
"text": "How do I get refills to my card when I'm traveling?"
}
| null | null | null | null | false | null |
173
| null |
Default
| null |
{
"text_length": 51
}
|
Will there be any fees for top ups?
|
{
"text": "Will there be any fees for top ups?"
}
| null | null | null | null | false | null |
174
| null |
Default
| null |
{
"text_length": 35
}
|
How do I auto top-up?
|
{
"text": "How do I auto top-up?"
}
| null | null | null | null | false | null |
175
| null |
Default
| null |
{
"text_length": 21
}
|
I wish to cancel a transfer
|
{
"text": "I wish to cancel a transfer"
}
| null | null | null | null | false | null |
176
| null |
Default
| null |
{
"text_length": 27
}
|
Is auto top up a provided service?
|
{
"text": "Is auto top up a provided service?"
}
| null | null | null | null | false | null |
177
| null |
Default
| null |
{
"text_length": 34
}
|
When is a payment I made with my card going to clear>
|
{
"text": "When is a payment I made with my card going to clear>"
}
| null | null | null | null | false | null |
178
| null |
Default
| null |
{
"text_length": 53
}
|
Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app
|
{
"text": "Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app"
}
| null | null | null | null | false | null |
179
| null |
Default
| null |
{
"text_length": 170
}
|
Can I automatically top-up when traveling?
|
{
"text": "Can I automatically top-up when traveling?"
}
| null | null | null | null | false | null |
180
| null |
Default
| null |
{
"text_length": 42
}
|
Why is my transfer more expensive than I thought?
|
{
"text": "Why is my transfer more expensive than I thought?"
}
| null | null | null | null | false | null |
181
| null |
Default
| null |
{
"text_length": 49
}
|
I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?
|
{
"text": "I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?"
}
| null | null | null | null | false | null |
182
| null |
Default
| null |
{
"text_length": 102
}
|
I can't use my virtual disposable card
|
{
"text": "I can't use my virtual disposable card"
}
| null | null | null | null | false | null |
183
| null |
Default
| null |
{
"text_length": 38
}
|
The app declined my top up. What did I do wrong?
|
{
"text": "The app declined my top up. What did I do wrong?"
}
| null | null | null | null | false | null |
184
| null |
Default
| null |
{
"text_length": 48
}
|
I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.
|
{
"text": "I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed."
}
| null | null | null | null | false | null |
185
| null |
Default
| null |
{
"text_length": 119
}
|
Why hasn't my payment gone through?
|
{
"text": "Why hasn't my payment gone through?"
}
| null | null | null | null | false | null |
186
| null |
Default
| null |
{
"text_length": 35
}
|
Why is my card payment still pending? It should have gone through already.
|
{
"text": "Why is my card payment still pending? It should have gone through already."
}
| null | null | null | null | false | null |
187
| null |
Default
| null |
{
"text_length": 74
}
|
Is my card ready for use or does it need activated and if so how?
|
{
"text": "Is my card ready for use or does it need activated and if so how?"
}
| null | null | null | null | false | null |
188
| null |
Default
| null |
{
"text_length": 65
}
|
I need a card reactivation, I had reported my card lost but I ran across it in my jacket.
|
{
"text": "I need a card reactivation, I had reported my card lost but I ran across it in my jacket."
}
| null | null | null | null | false | null |
189
| null |
Default
| null |
{
"text_length": 89
}
|
How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.
|
{
"text": "How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since."
}
| null | null | null | null | false | null |
190
| null |
Default
| null |
{
"text_length": 141
}
|
I just got my new card, how do I activate it?
|
{
"text": "I just got my new card, how do I activate it?"
}
| null | null | null | null | false | null |
191
| null |
Default
| null |
{
"text_length": 45
}
|
Is there a limit on auto top-up?
|
{
"text": "Is there a limit on auto top-up?"
}
| null | null | null | null | false | null |
192
| null |
Default
| null |
{
"text_length": 32
}
|
I need to terminate my account.
|
{
"text": "I need to terminate my account."
}
| null | null | null | null | false | null |
193
| null |
Default
| null |
{
"text_length": 31
}
|
I got some items this morning but the payment says pending
|
{
"text": "I got some items this morning but the payment says pending"
}
| null | null | null | null | false | null |
194
| null |
Default
| null |
{
"text_length": 58
}
|
Why is the payment I made still pending?
|
{
"text": "Why is the payment I made still pending?"
}
| null | null | null | null | false | null |
195
| null |
Default
| null |
{
"text_length": 40
}
|
So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?
|
{
"text": "So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?"
}
| null | null | null | null | false | null |
196
| null |
Default
| null |
{
"text_length": 220
}
|
Where can I find the auto-top up feature?
|
{
"text": "Where can I find the auto-top up feature?"
}
| null | null | null | null | false | null |
197
| null |
Default
| null |
{
"text_length": 41
}
|
This transaction needs both a Visa and a Mastercard.
|
{
"text": "This transaction needs both a Visa and a Mastercard."
}
| null | null | null | null | false | null |
198
| null |
Default
| null |
{
"text_length": 52
}
|
I did a topup successfully but its not showing in balance. I think there is some problem in system.
|
{
"text": "I did a topup successfully but its not showing in balance. I think there is some problem in system."
}
| null | null | null | null | false | null |
199
| null |
Default
| null |
{
"text_length": 99
}
|
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