text
stringlengths 15
433
| inputs
dict | prediction
null | prediction_agent
null | annotation
stringclasses 2
values | annotation_agent
stringclasses 1
value | multi_label
bool 1
class | explanation
null | id
stringlengths 1
3
| metadata
null | status
stringclasses 2
values | event_timestamp
null | metrics
dict |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
Why is the exchange rate different from what I expected?
|
{
"text": "Why is the exchange rate different from what I expected?"
}
| null | null | null | null | false | null |
500
| null |
Default
| null |
{
"text_length": 56
}
|
Is there a way to view the history on where my funds came from?
|
{
"text": "Is there a way to view the history on where my funds came from?"
}
| null | null | null | null | false | null |
501
| null |
Default
| null |
{
"text_length": 63
}
|
Why did you charge a fee when I withdrew from an ATM?
|
{
"text": "Why did you charge a fee when I withdrew from an ATM?"
}
| null | null | null | null | false | null |
502
| null |
Default
| null |
{
"text_length": 53
}
|
Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!
|
{
"text": "Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!"
}
| null | null | null | null | false | null |
503
| null |
Default
| null |
{
"text_length": 131
}
|
Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?
|
{
"text": "Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?"
}
| null | null | null | null | false | null |
504
| null |
Default
| null |
{
"text_length": 124
}
|
How can I look at where my available cash is coming from?
|
{
"text": "How can I look at where my available cash is coming from?"
}
| null | null | null | null | false | null |
505
| null |
Default
| null |
{
"text_length": 57
}
|
So I just went to the ATM to get some cash. I input that I needed 100 pounds but I only got 80. I have the receipt and I am in need of the extra money. How do I go about obtaining the missing amount?
|
{
"text": "So I just went to the ATM to get some cash. I input that I needed 100 pounds but I only got 80. I have the receipt and I am in need of the extra money. How do I go about obtaining the missing amount?"
}
| null | null | null | null | false | null |
506
| null |
Default
| null |
{
"text_length": 203
}
|
I have a charge for something I didn't buy.
|
{
"text": "I have a charge for something I didn't buy."
}
| null | null | null | null | false | null |
507
| null |
Default
| null |
{
"text_length": 43
}
|
I got less than what i asked for in the ATM, why?
|
{
"text": "I got less than what i asked for in the ATM, why?"
}
| null | null | null | null | false | null |
508
| null |
Default
| null |
{
"text_length": 49
}
|
I think that the card is stolen. What are my next steps?
|
{
"text": "I think that the card is stolen. What are my next steps?"
}
| null | null | null | null | false | null |
509
| null |
Default
| null |
{
"text_length": 57
}
|
The machine only paid me a hundred when I wanted 20
|
{
"text": "The machine only paid me a hundred when I wanted 20"
}
| null | null | null | null | false | null |
510
| null |
Default
| null |
{
"text_length": 51
}
|
I recently bought something abroad but the exchange rate is incorrect. Why?
|
{
"text": "I recently bought something abroad but the exchange rate is incorrect. Why?"
}
| null | null | null | null | false | null |
511
| null |
Default
| null |
{
"text_length": 75
}
|
my card details could be stolen, as i didnt make these transactions
|
{
"text": "my card details could be stolen, as i didnt make these transactions"
}
| null | null | null | null | false | null |
512
| null |
Default
| null |
{
"text_length": 67
}
|
I need this item refunded
|
{
"text": "I need this item refunded"
}
| null | null | null | null | false | null |
513
| null |
Default
| null |
{
"text_length": 25
}
|
Why is there a fee for getting cash?
|
{
"text": "Why is there a fee for getting cash?"
}
| null | null | null | null | false | null |
514
| null |
Default
| null |
{
"text_length": 36
}
|
Are there any express fees if i want my new card faster?
|
{
"text": "Are there any express fees if i want my new card faster?"
}
| null | null | null | null | false | null |
515
| null |
Default
| null |
{
"text_length": 56
}
|
What may be the reason that my transfer did not go through?
|
{
"text": "What may be the reason that my transfer did not go through?"
}
| null | null | null | null | false | null |
516
| null |
Default
| null |
{
"text_length": 59
}
|
I tried to transfer money but it didn't go through
|
{
"text": "I tried to transfer money but it didn't go through"
}
| null | null | null | null | false | null |
517
| null |
Default
| null |
{
"text_length": 50
}
|
What do I do if my card has been lost or stolen?
|
{
"text": "What do I do if my card has been lost or stolen?"
}
| null | null | null | null | false | null |
518
| null |
Default
| null |
{
"text_length": 48
}
|
I changed the currency, but why is it costing more?
|
{
"text": "I changed the currency, but why is it costing more?"
}
| null | null | null | null | false | null |
519
| null |
Default
| null |
{
"text_length": 51
}
|
I had to pay a fee when buying items with my card.
|
{
"text": "I had to pay a fee when buying items with my card."
}
| null | null | null | null | false | null |
520
| null |
Default
| null |
{
"text_length": 50
}
|
Is it possible to get a refund for the item?
|
{
"text": "Is it possible to get a refund for the item?"
}
| null | null | null | null | false | null |
521
| null |
Default
| null |
{
"text_length": 44
}
|
I'm noticing a payment/purchase at a company that I don't recognise.
|
{
"text": "I'm noticing a payment/purchase at a company that I don't recognise."
}
| null | null | null | null | false | null |
522
| null |
Default
| null |
{
"text_length": 68
}
|
My credit card was just denied for top up! Can you tell me why this happened and what's going on?
|
{
"text": "My credit card was just denied for top up! Can you tell me why this happened and what's going on?"
}
| null | null | null | null | false | null |
523
| null |
Default
| null |
{
"text_length": 97
}
|
I attempted a transfer, but it failed.
|
{
"text": "I attempted a transfer, but it failed."
}
| null | null | null | null | false | null |
524
| null |
Default
| null |
{
"text_length": 38
}
|
What are the reasons to be charged a fee on card payments?
|
{
"text": "What are the reasons to be charged a fee on card payments?"
}
| null | null | null | null | false | null |
525
| null |
Default
| null |
{
"text_length": 58
}
|
Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?
|
{
"text": "Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?"
}
| null | null | null | null | false | null |
526
| null |
Default
| null |
{
"text_length": 100
}
|
The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?
|
{
"text": "The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?"
}
| null | null | null | null | false | null |
527
| null |
Default
| null |
{
"text_length": 151
}
|
Will I receive a new card when mine expires?
|
{
"text": "Will I receive a new card when mine expires?"
}
| null | null | null | null | false | null |
528
| null |
Default
| null |
{
"text_length": 44
}
|
Why can't I topup my account?
|
{
"text": "Why can't I topup my account?"
}
| null | null | null | null | false | null |
529
| null |
Default
| null |
{
"text_length": 29
}
|
What do I do if my card expires soon?
|
{
"text": "What do I do if my card expires soon?"
}
| null | null | null | null | false | null |
530
| null |
Default
| null |
{
"text_length": 37
}
|
If I am in China, can I still order a new card and if so, how?
|
{
"text": "If I am in China, can I still order a new card and if so, how?"
}
| null | null | null | null | false | null |
531
| null |
Default
| null |
{
"text_length": 62
}
|
Why was my transaction declined?
|
{
"text": "Why was my transaction declined?"
}
| null | null | null | null | false | null |
532
| null |
Default
| null |
{
"text_length": 32
}
|
On a card payment, why is there a fee?
|
{
"text": "On a card payment, why is there a fee?"
}
| null | null | null | null | false | null |
533
| null |
Default
| null |
{
"text_length": 38
}
|
How do I find out where my funds came from?
|
{
"text": "How do I find out where my funds came from?"
}
| null | null | null | null | false | null |
534
| null |
Default
| null |
{
"text_length": 43
}
|
I think someone stole my card because I can't find it.
|
{
"text": "I think someone stole my card because I can't find it."
}
| null | null | null | null | false | null |
535
| null |
Default
| null |
{
"text_length": 54
}
|
I've never been to that store. That's a fraudulent charge.
|
{
"text": "I've never been to that store. That's a fraudulent charge."
}
| null | null | null | null | false | null |
536
| null |
Default
| null |
{
"text_length": 59
}
|
I tried to do a transfer but it didn't go through.
|
{
"text": "I tried to do a transfer but it didn't go through."
}
| null | null | null | null | false | null |
537
| null |
Default
| null |
{
"text_length": 50
}
|
I have a payment I didnt make on my account
|
{
"text": "I have a payment I didnt make on my account"
}
| null | null | null | null | false | null |
538
| null |
Default
| null |
{
"text_length": 43
}
|
There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?
|
{
"text": "There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?"
}
| null | null | null | null | false | null |
539
| null |
Default
| null |
{
"text_length": 143
}
|
How do I deactivate a stolen card?
|
{
"text": "How do I deactivate a stolen card?"
}
| null | null | null | null | false | null |
540
| null |
Default
| null |
{
"text_length": 34
}
|
I have the funds, why can I not use my top-up?
|
{
"text": "I have the funds, why can I not use my top-up?"
}
| null | null | null | null | false | null |
541
| null |
Default
| null |
{
"text_length": 46
}
|
Why do I need to verify my funds?
|
{
"text": "Why do I need to verify my funds?"
}
| null | null | null | null | false | null |
542
| null |
Default
| null |
{
"text_length": 33
}
|
Why are you keeping my money from me by declining my card? What is going on?
|
{
"text": "Why are you keeping my money from me by declining my card? What is going on?"
}
| null | null | null | null | false | null |
543
| null |
Default
| null |
{
"text_length": 76
}
|
I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?
|
{
"text": "I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?"
}
| null | null | null | null | false | null |
544
| null |
Default
| null |
{
"text_length": 142
}
|
What is the source of funds for my money?
|
{
"text": "What is the source of funds for my money?"
}
| null | null | null | null | false | null |
545
| null |
Default
| null |
{
"text_length": 41
}
|
My top-up was rejected
|
{
"text": "My top-up was rejected"
}
| null | null | null | null | false | null |
546
| null |
Default
| null |
{
"text_length": 22
}
|
Why do I have a strange payment on my statement?
|
{
"text": "Why do I have a strange payment on my statement?"
}
| null | null | null | null | false | null |
547
| null |
Default
| null |
{
"text_length": 48
}
|
What ATMs take this card?
|
{
"text": "What ATMs take this card?"
}
| null | null | null | null | false | null |
548
| null |
Default
| null |
{
"text_length": 25
}
|
What happens after my card expires?
|
{
"text": "What happens after my card expires?"
}
| null | null | null | null | false | null |
549
| null |
Default
| null |
{
"text_length": 35
}
|
Where can I order a card when I am in China?
|
{
"text": "Where can I order a card when I am in China?"
}
| null | null | null | null | false | null |
550
| null |
Default
| null |
{
"text_length": 44
}
|
Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!
|
{
"text": "Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!"
}
| null | null | null | null | false | null |
551
| null |
Default
| null |
{
"text_length": 157
}
|
Why is the exchange rate on my card payment different than I expected?
|
{
"text": "Why is the exchange rate on my card payment different than I expected?"
}
| null | null | null | null | false | null |
552
| null |
Default
| null |
{
"text_length": 70
}
|
I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.
|
{
"text": "I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer."
}
| null | null | null | null | false | null |
553
| null |
Default
| null |
{
"text_length": 157
}
|
This card payment isn't is recognition.
|
{
"text": "This card payment isn't is recognition."
}
| null | null | null | null | false | null |
554
| null |
Default
| null |
{
"text_length": 39
}
|
Do I have to use a bank approved ATM to withdraw money?
|
{
"text": "Do I have to use a bank approved ATM to withdraw money?"
}
| null | null | null | null | false | null |
555
| null |
Default
| null |
{
"text_length": 55
}
|
A foreign purchase I made has the incorrect rate applied to it.
|
{
"text": "A foreign purchase I made has the incorrect rate applied to it."
}
| null | null | null | null | false | null |
556
| null |
Default
| null |
{
"text_length": 63
}
|
Why would my transfer be declined?
|
{
"text": "Why would my transfer be declined?"
}
| null | null | null | null | false | null |
557
| null |
Default
| null |
{
"text_length": 34
}
|
How can I know where did my funds come from?
|
{
"text": "How can I know where did my funds come from?"
}
| null | null | null | null | false | null |
558
| null |
Default
| null |
{
"text_length": 44
}
|
I've tried to send money to my friends and I keep getting rejected. Can you please tell me why, I don't understand.
|
{
"text": "I've tried to send money to my friends and I keep getting rejected. Can you please tell me why, I don't understand."
}
| null | null | null | null | false | null |
559
| null |
Default
| null |
{
"text_length": 115
}
|
The exchange rate is bad. Are you sure this is the exchange rate?
|
{
"text": "The exchange rate is bad. Are you sure this is the exchange rate?"
}
| null | null | null | null | false | null |
560
| null |
Default
| null |
{
"text_length": 65
}
|
Transfer declined.
|
{
"text": "Transfer declined."
}
| null | null | null | null | false | null |
561
| null |
Default
| null |
{
"text_length": 18
}
|
What kind of ATMs would this card be accepted at?
|
{
"text": "What kind of ATMs would this card be accepted at?"
}
| null | null | null | null | false | null |
562
| null |
Default
| null |
{
"text_length": 49
}
|
How do I see my source of funds?
|
{
"text": "How do I see my source of funds?"
}
| null | null | null | null | false | null |
563
| null |
Default
| null |
{
"text_length": 32
}
|
We want to start a college fund for my daughter.
|
{
"text": "We want to start a college fund for my daughter."
}
| null | null | null | null | false | null |
564
| null |
Default
| null |
{
"text_length": 48
}
|
I want to transfer money. How do I do that for my account?
|
{
"text": "I want to transfer money. How do I do that for my account?"
}
| null | null | null | null | false | null |
565
| null |
Default
| null |
{
"text_length": 58
}
|
Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?
|
{
"text": "Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?"
}
| null | null | null | null | false | null |
566
| null |
Default
| null |
{
"text_length": 148
}
|
There is a payment made with my card that I don't recognize at all.
|
{
"text": "There is a payment made with my card that I don't recognize at all."
}
| null | null | null | null | false | null |
567
| null |
Default
| null |
{
"text_length": 67
}
|
I saw a payment come out of my account for a merchant I don't remember.
|
{
"text": "I saw a payment come out of my account for a merchant I don't remember."
}
| null | null | null | null | false | null |
568
| null |
Default
| null |
{
"text_length": 71
}
|
When my card expires what is the cost of a replacement and how fast?
|
{
"text": "When my card expires what is the cost of a replacement and how fast?"
}
| null | null | null | null | false | null |
569
| null |
Default
| null |
{
"text_length": 68
}
|
The App shows a fraudulent payment made on my account.
|
{
"text": "The App shows a fraudulent payment made on my account."
}
| null | null | null | null | false | null |
570
| null |
Default
| null |
{
"text_length": 54
}
|
My card keeps getting declined when I try to use it. I would like to top-up, but it is not going though.
|
{
"text": "My card keeps getting declined when I try to use it. I would like to top-up, but it is not going though."
}
| null | null | null | null | false | null |
571
| null |
Default
| null |
{
"text_length": 105
}
|
Is there an age limit to open an account
|
{
"text": "Is there an age limit to open an account"
}
| null | null | null | null | false | null |
572
| null |
Default
| null |
{
"text_length": 40
}
|
How old do my kids have to be use this?
|
{
"text": "How old do my kids have to be use this?"
}
| null | null | null | null | false | null |
573
| null |
Default
| null |
{
"text_length": 39
}
|
Why do I see an extra £1 charge on my statement?
|
{
"text": "Why do I see an extra £1 charge on my statement?"
}
| null | null | null | null | false | null |
574
| null |
Default
| null |
{
"text_length": 48
}
|
How do I find out my source of funds?
|
{
"text": "How do I find out my source of funds?"
}
| null | null | null | null | false | null |
575
| null |
Default
| null |
{
"text_length": 37
}
|
Would it be possible to open up an account for children?
|
{
"text": "Would it be possible to open up an account for children?"
}
| null | null | null | null | false | null |
576
| null |
Default
| null |
{
"text_length": 56
}
|
Please explain to me how to know where my funds are from.
|
{
"text": "Please explain to me how to know where my funds are from."
}
| null | null | null | null | false | null |
577
| null |
Default
| null |
{
"text_length": 57
}
|
My card is expiring soon.
|
{
"text": "My card is expiring soon."
}
| null | null | null | null | false | null |
578
| null |
Default
| null |
{
"text_length": 25
}
|
The top-up did not go through.
|
{
"text": "The top-up did not go through."
}
| null | null | null | null | false | null |
579
| null |
Default
| null |
{
"text_length": 30
}
|
Can I see where my funds come from?
|
{
"text": "Can I see where my funds come from?"
}
| null | null | null | null | false | null |
580
| null |
Default
| null |
{
"text_length": 35
}
|
I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?
|
{
"text": "I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?"
}
| null | null | null | null | false | null |
581
| null |
Default
| null |
{
"text_length": 156
}
|
i disagree with a charge
|
{
"text": "i disagree with a charge"
}
| null | null | null | null | false | null |
582
| null |
Default
| null |
{
"text_length": 24
}
|
I need an ATM right now!
|
{
"text": "I need an ATM right now!"
}
| null | null | null | null | false | null |
583
| null |
Default
| null |
{
"text_length": 24
}
|
My card's expiration date is close.
|
{
"text": "My card's expiration date is close."
}
| null | null | null | null | false | null |
584
| null |
Default
| null |
{
"text_length": 35
}
|
Top up keeps failing
|
{
"text": "Top up keeps failing"
}
| null | null | null | null | false | null |
585
| null |
Default
| null |
{
"text_length": 20
}
|
What went wrong with my transfer?
|
{
"text": "What went wrong with my transfer?"
}
| null | null | null | null | false | null |
586
| null |
Default
| null |
{
"text_length": 33
}
|
are there age requirements
|
{
"text": "are there age requirements"
}
| null | null | null | null | false | null |
587
| null |
Default
| null |
{
"text_length": 26
}
|
Is there an age limit for opening an account?
|
{
"text": "Is there an age limit for opening an account?"
}
| null | null | null | null | false | null |
588
| null |
Default
| null |
{
"text_length": 45
}
|
How do I replace my card before it expires next month?
|
{
"text": "How do I replace my card before it expires next month?"
}
| null | null | null | null | false | null |
589
| null |
Default
| null |
{
"text_length": 54
}
|
I need to withdraw money. Where can I do that?
|
{
"text": "I need to withdraw money. Where can I do that?"
}
| null | null | null | null | false | null |
590
| null |
Default
| null |
{
"text_length": 46
}
|
Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.
|
{
"text": "Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made."
}
| null | null | null | null | false | null |
591
| null |
Default
| null |
{
"text_length": 164
}
|
Why is there an extra charge on my statement.
|
{
"text": "Why is there an extra charge on my statement."
}
| null | null | null | null | false | null |
592
| null |
Default
| null |
{
"text_length": 45
}
|
What does the decline message mean
|
{
"text": "What does the decline message mean"
}
| null | null | null | null | false | null |
593
| null |
Default
| null |
{
"text_length": 34
}
|
Do you have an age limit?
|
{
"text": "Do you have an age limit?"
}
| null | null | null | null | false | null |
594
| null |
Default
| null |
{
"text_length": 25
}
|
I had to pay a pound more than I anticipated!
|
{
"text": "I had to pay a pound more than I anticipated!"
}
| null | null | null | null | false | null |
595
| null |
Default
| null |
{
"text_length": 45
}
|
Transfer was declined, could not complete request.
|
{
"text": "Transfer was declined, could not complete request."
}
| null | null | null | null | false | null |
596
| null |
Default
| null |
{
"text_length": 50
}
|
Can I open an account for my children?
|
{
"text": "Can I open an account for my children?"
}
| null | null | null | null | false | null |
597
| null |
Default
| null |
{
"text_length": 38
}
|
I checked my account today and saw that I was charged an extra pound that I did not spend.
|
{
"text": "I checked my account today and saw that I was charged an extra pound that I did not spend."
}
| null | null | null | null | false | null |
598
| null |
Default
| null |
{
"text_length": 90
}
|
What's the closest place to withdraw money?
|
{
"text": "What's the closest place to withdraw money?"
}
| null | null | null | null | false | null |
599
| null |
Default
| null |
{
"text_length": 43
}
|
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