text
stringlengths 15
433
| inputs
dict | prediction
null | prediction_agent
null | annotation
stringclasses 2
values | annotation_agent
stringclasses 1
value | multi_label
bool 1
class | explanation
null | id
stringlengths 1
3
| metadata
null | status
stringclasses 2
values | event_timestamp
null | metrics
dict |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
I haven't yet received money that I transferred
|
{
"text": "I haven't yet received money that I transferred"
}
| null | null | null | null | false | null |
700
| null |
Default
| null |
{
"text_length": 47
}
|
How do I verify my top up?
|
{
"text": "How do I verify my top up?"
}
| null | null | null | null | false | null |
701
| null |
Default
| null |
{
"text_length": 26
}
|
How long does it take to get money from Europe?
|
{
"text": "How long does it take to get money from Europe?"
}
| null | null | null | null | false | null |
702
| null |
Default
| null |
{
"text_length": 47
}
|
I don't understand why there is an extra €1 fee in my statement.
|
{
"text": "I don't understand why there is an extra €1 fee in my statement."
}
| null | null | null | null | false | null |
703
| null |
Default
| null |
{
"text_length": 64
}
|
why do i have to verify top up?
|
{
"text": "why do i have to verify top up?"
}
| null | null | null | null | false | null |
704
| null |
Default
| null |
{
"text_length": 31
}
|
There is a direct debit charge on my account that I don't recognize.
|
{
"text": "There is a direct debit charge on my account that I don't recognize."
}
| null | null | null | null | false | null |
705
| null |
Default
| null |
{
"text_length": 68
}
|
There is an extra 1£ charge on my app. Why did you charge me extra?
|
{
"text": "There is an extra 1£ charge on my app. Why did you charge me extra?"
}
| null | null | null | null | false | null |
706
| null |
Default
| null |
{
"text_length": 67
}
|
Someone else charged my card!
|
{
"text": "Someone else charged my card!"
}
| null | null | null | null | false | null |
707
| null |
Default
| null |
{
"text_length": 29
}
|
The $1.00 has still not been reverted as indicated in the previous email.
|
{
"text": "The $1.00 has still not been reverted as indicated in the previous email."
}
| null | null | null | null | false | null |
708
| null |
Default
| null |
{
"text_length": 73
}
|
I have received my American express in apple play, looks like top up has an issue, please help?
|
{
"text": "I have received my American express in apple play, looks like top up has an issue, please help?"
}
| null | null | null | null | false | null |
709
| null |
Default
| null |
{
"text_length": 95
}
|
Why isn't the recipient seeing the transaction? I just sent the money.
|
{
"text": "Why isn't the recipient seeing the transaction? I just sent the money."
}
| null | null | null | null | false | null |
710
| null |
Default
| null |
{
"text_length": 70
}
|
How can I investigate a missing refund?
|
{
"text": "How can I investigate a missing refund?"
}
| null | null | null | null | false | null |
711
| null |
Default
| null |
{
"text_length": 39
}
|
What is the procedure of unblocking my PIN?
|
{
"text": "What is the procedure of unblocking my PIN?"
}
| null | null | null | null | false | null |
712
| null |
Default
| null |
{
"text_length": 43
}
|
What is the length of time for money to reach the account?
|
{
"text": "What is the length of time for money to reach the account?"
}
| null | null | null | null | false | null |
713
| null |
Default
| null |
{
"text_length": 58
}
|
When can I expect a transfer from Europe to go through?
|
{
"text": "When can I expect a transfer from Europe to go through?"
}
| null | null | null | null | false | null |
714
| null |
Default
| null |
{
"text_length": 55
}
|
While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?
|
{
"text": "While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?"
}
| null | null | null | null | false | null |
715
| null |
Default
| null |
{
"text_length": 94
}
|
Is it possible to change my address?
|
{
"text": "Is it possible to change my address?"
}
| null | null | null | null | false | null |
716
| null |
Default
| null |
{
"text_length": 36
}
|
How can I reset my darned PIN number?
|
{
"text": "How can I reset my darned PIN number?"
}
| null | null | null | null | false | null |
717
| null |
Default
| null |
{
"text_length": 37
}
|
Does google play offer the service to Top up?
|
{
"text": "Does google play offer the service to Top up?"
}
| null | null | null | null | false | null |
718
| null |
Default
| null |
{
"text_length": 45
}
|
How come I was charged a transaction of $1?
|
{
"text": "How come I was charged a transaction of $1?"
}
| null | null | null | null | false | null |
719
| null |
Default
| null |
{
"text_length": 43
}
|
I got a new address and need to change my old one.
|
{
"text": "I got a new address and need to change my old one."
}
| null | null | null | null | false | null |
720
| null |
Default
| null |
{
"text_length": 50
}
|
After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?
|
{
"text": "After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?"
}
| null | null | null | null | false | null |
721
| null |
Default
| null |
{
"text_length": 95
}
|
I cannot get my google pay to work.
|
{
"text": "I cannot get my google pay to work."
}
| null | null | null | null | false | null |
722
| null |
Default
| null |
{
"text_length": 35
}
|
I had to pay one pound more than the set price!
|
{
"text": "I had to pay one pound more than the set price!"
}
| null | null | null | null | false | null |
723
| null |
Default
| null |
{
"text_length": 47
}
|
How long after I receive my statement can I dispute payments on it?
|
{
"text": "How long after I receive my statement can I dispute payments on it?"
}
| null | null | null | null | false | null |
724
| null |
Default
| null |
{
"text_length": 67
}
|
I've just moved and I need to change my details
|
{
"text": "I've just moved and I need to change my details"
}
| null | null | null | null | false | null |
725
| null |
Default
| null |
{
"text_length": 47
}
|
I made a transfer and they haven't received the money I sent them.
|
{
"text": "I made a transfer and they haven't received the money I sent them."
}
| null | null | null | null | false | null |
726
| null |
Default
| null |
{
"text_length": 66
}
|
Am I able to do top-ups with Google Pay?
|
{
"text": "Am I able to do top-ups with Google Pay?"
}
| null | null | null | null | false | null |
727
| null |
Default
| null |
{
"text_length": 40
}
|
I didn't cancel my card payment.
|
{
"text": "I didn't cancel my card payment."
}
| null | null | null | null | false | null |
728
| null |
Default
| null |
{
"text_length": 32
}
|
My account balance has not updated to reflect my recent transfer.
|
{
"text": "My account balance has not updated to reflect my recent transfer."
}
| null | null | null | null | false | null |
729
| null |
Default
| null |
{
"text_length": 65
}
|
why verify the top up? it doesnt make sense
|
{
"text": "why verify the top up? it doesnt make sense"
}
| null | null | null | null | false | null |
730
| null |
Default
| null |
{
"text_length": 43
}
|
How do I update my address?
|
{
"text": "How do I update my address?"
}
| null | null | null | null | false | null |
731
| null |
Default
| null |
{
"text_length": 27
}
|
I am just waiting on the completion of the transaction.
|
{
"text": "I am just waiting on the completion of the transaction."
}
| null | null | null | null | false | null |
732
| null |
Default
| null |
{
"text_length": 55
}
|
Can I update my details?
|
{
"text": "Can I update my details?"
}
| null | null | null | null | false | null |
733
| null |
Default
| null |
{
"text_length": 24
}
|
What services can I use to top up?
|
{
"text": "What services can I use to top up?"
}
| null | null | null | null | false | null |
734
| null |
Default
| null |
{
"text_length": 34
}
|
Why is it taking so long to update my balance transfer?
|
{
"text": "Why is it taking so long to update my balance transfer?"
}
| null | null | null | null | false | null |
735
| null |
Default
| null |
{
"text_length": 55
}
|
I transferred some money but it hasn't arrived yet
|
{
"text": "I transferred some money but it hasn't arrived yet"
}
| null | null | null | null | false | null |
736
| null |
Default
| null |
{
"text_length": 50
}
|
I requested a refund from a merchant but don't see the money in my account. Are you able to check with the merchant or process the refund manually?
|
{
"text": "I requested a refund from a merchant but don't see the money in my account. Are you able to check with the merchant or process the refund manually?"
}
| null | null | null | null | false | null |
737
| null |
Default
| null |
{
"text_length": 148
}
|
The refund I asked for isn't showing up
|
{
"text": "The refund I asked for isn't showing up"
}
| null | null | null | null | false | null |
738
| null |
Default
| null |
{
"text_length": 39
}
|
wheres my money receipt
|
{
"text": "wheres my money receipt"
}
| null | null | null | null | false | null |
739
| null |
Default
| null |
{
"text_length": 23
}
|
I tried to get cash out of the ATM but it is taking too long
|
{
"text": "I tried to get cash out of the ATM but it is taking too long"
}
| null | null | null | null | false | null |
740
| null |
Default
| null |
{
"text_length": 60
}
|
I can't see a transfer to my account I made.
|
{
"text": "I can't see a transfer to my account I made."
}
| null | null | null | null | false | null |
741
| null |
Default
| null |
{
"text_length": 44
}
|
What does it mean if my cash withdrawal does not show up properly?
|
{
"text": "What does it mean if my cash withdrawal does not show up properly?"
}
| null | null | null | null | false | null |
742
| null |
Default
| null |
{
"text_length": 66
}
|
When is my balance going to update, I just transferred some money
|
{
"text": "When is my balance going to update, I just transferred some money"
}
| null | null | null | null | false | null |
743
| null |
Default
| null |
{
"text_length": 65
}
|
How long should a transfer normally take to process completely? I have a friend that needs it right away, but it's already been 2 hours and she hasn't received it.
|
{
"text": "How long should a transfer normally take to process completely? I have a friend that needs it right away, but it's already been 2 hours and she hasn't received it."
}
| null | null | null | null | false | null |
744
| null |
Default
| null |
{
"text_length": 163
}
|
I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while
|
{
"text": "I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while"
}
| null | null | null | null | false | null |
745
| null |
Default
| null |
{
"text_length": 141
}
|
I moved and need to change my personal information.
|
{
"text": "I moved and need to change my personal information."
}
| null | null | null | null | false | null |
746
| null |
Default
| null |
{
"text_length": 51
}
|
I can't see my Google Pay top up. Is it not working correctly?
|
{
"text": "I can't see my Google Pay top up. Is it not working correctly?"
}
| null | null | null | null | false | null |
747
| null |
Default
| null |
{
"text_length": 62
}
|
How long does it take to verify a cash withdraw?
|
{
"text": "How long does it take to verify a cash withdraw?"
}
| null | null | null | null | false | null |
748
| null |
Default
| null |
{
"text_length": 48
}
|
I can't see a top-up top-up verification code.
|
{
"text": "I can't see a top-up top-up verification code."
}
| null | null | null | null | false | null |
749
| null |
Default
| null |
{
"text_length": 46
}
|
Why has my withdrawal not posted?
|
{
"text": "Why has my withdrawal not posted?"
}
| null | null | null | null | false | null |
750
| null |
Default
| null |
{
"text_length": 33
}
|
Why does top-up require verification?
|
{
"text": "Why does top-up require verification?"
}
| null | null | null | null | false | null |
751
| null |
Default
| null |
{
"text_length": 37
}
|
I believe that a card payment I made was cancelled.
|
{
"text": "I believe that a card payment I made was cancelled."
}
| null | null | null | null | false | null |
752
| null |
Default
| null |
{
"text_length": 51
}
|
Why didn't the money I transferred into my account get added to my balance?
|
{
"text": "Why didn't the money I transferred into my account get added to my balance?"
}
| null | null | null | null | false | null |
753
| null |
Default
| null |
{
"text_length": 75
}
|
Why is my transfer taking so long to complete?
|
{
"text": "Why is my transfer taking so long to complete?"
}
| null | null | null | null | false | null |
754
| null |
Default
| null |
{
"text_length": 46
}
|
I am just waiting for the transaction to be completed.
|
{
"text": "I am just waiting for the transaction to be completed."
}
| null | null | null | null | false | null |
755
| null |
Default
| null |
{
"text_length": 54
}
|
On my app I can see that a direct debit payment that I didn't do, appears.
|
{
"text": "On my app I can see that a direct debit payment that I didn't do, appears."
}
| null | null | null | null | false | null |
756
| null |
Default
| null |
{
"text_length": 74
}
|
I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.
|
{
"text": "I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine."
}
| null | null | null | null | false | null |
757
| null |
Default
| null |
{
"text_length": 160
}
|
Google Pay won't let me top up.
|
{
"text": "Google Pay won't let me top up."
}
| null | null | null | null | false | null |
758
| null |
Default
| null |
{
"text_length": 31
}
|
If my cash withdrawal is still not showing, is something wrong?
|
{
"text": "If my cash withdrawal is still not showing, is something wrong?"
}
| null | null | null | null | false | null |
759
| null |
Default
| null |
{
"text_length": 63
}
|
Why didn't my friend's transaction arrive yet?
|
{
"text": "Why didn't my friend's transaction arrive yet?"
}
| null | null | null | null | false | null |
760
| null |
Default
| null |
{
"text_length": 46
}
|
I made a cash withdrawal at an ATM but it still says pending in my account.
|
{
"text": "I made a cash withdrawal at an ATM but it still says pending in my account."
}
| null | null | null | null | false | null |
761
| null |
Default
| null |
{
"text_length": 75
}
|
How do I dispute a direct debit that I didn't do?
|
{
"text": "How do I dispute a direct debit that I didn't do?"
}
| null | null | null | null | false | null |
762
| null |
Default
| null |
{
"text_length": 49
}
|
I may have entered the PIN wrong and the account is blocked. What do I have to do to get it unblocked.
|
{
"text": "I may have entered the PIN wrong and the account is blocked. What do I have to do to get it unblocked."
}
| null | null | null | null | false | null |
763
| null |
Default
| null |
{
"text_length": 103
}
|
I transferred some money a couple days ago but haven't received it yet. How long should I expect to wait?
|
{
"text": "I transferred some money a couple days ago but haven't received it yet. How long should I expect to wait?"
}
| null | null | null | null | false | null |
764
| null |
Default
| null |
{
"text_length": 105
}
|
My PIN got blocked, help.
|
{
"text": "My PIN got blocked, help."
}
| null | null | null | null | false | null |
765
| null |
Default
| null |
{
"text_length": 25
}
|
Where do I unblock my PIN?
|
{
"text": "Where do I unblock my PIN?"
}
| null | null | null | null | false | null |
766
| null |
Default
| null |
{
"text_length": 26
}
|
I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it. Can you check where the money is?
|
{
"text": "I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it. Can you check where the money is?"
}
| null | null | null | null | false | null |
767
| null |
Default
| null |
{
"text_length": 142
}
|
How can I top up with Apple Pay?
|
{
"text": "How can I top up with Apple Pay?"
}
| null | null | null | null | false | null |
768
| null |
Default
| null |
{
"text_length": 32
}
|
I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back.
|
{
"text": "I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back."
}
| null | null | null | null | false | null |
769
| null |
Default
| null |
{
"text_length": 156
}
|
My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.
|
{
"text": "My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away."
}
| null | null | null | null | false | null |
770
| null |
Default
| null |
{
"text_length": 183
}
|
Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?
|
{
"text": "Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?"
}
| null | null | null | null | false | null |
771
| null |
Default
| null |
{
"text_length": 181
}
|
How are top-ups verified?
|
{
"text": "How are top-ups verified?"
}
| null | null | null | null | false | null |
772
| null |
Default
| null |
{
"text_length": 25
}
|
How do I verify my identity?
|
{
"text": "How do I verify my identity?"
}
| null | null | null | null | false | null |
773
| null |
Default
| null |
{
"text_length": 28
}
|
I requested a refund but can't see it.
|
{
"text": "I requested a refund but can't see it."
}
| null | null | null | null | false | null |
774
| null |
Default
| null |
{
"text_length": 38
}
|
How long will my cash withdrawal take
|
{
"text": "How long will my cash withdrawal take"
}
| null | null | null | null | false | null |
775
| null |
Default
| null |
{
"text_length": 37
}
|
Why do I still have a pending cash withdrawal?
|
{
"text": "Why do I still have a pending cash withdrawal?"
}
| null | null | null | null | false | null |
776
| null |
Default
| null |
{
"text_length": 46
}
|
Can I check my recent refund in my statement?
|
{
"text": "Can I check my recent refund in my statement?"
}
| null | null | null | null | false | null |
777
| null |
Default
| null |
{
"text_length": 45
}
|
How long does it take for a pending cash withdrawal?
|
{
"text": "How long does it take for a pending cash withdrawal?"
}
| null | null | null | null | false | null |
778
| null |
Default
| null |
{
"text_length": 52
}
|
I see an unfamiliar Direct Debit payment.
|
{
"text": "I see an unfamiliar Direct Debit payment."
}
| null | null | null | null | false | null |
779
| null |
Default
| null |
{
"text_length": 41
}
|
What are the requirements to verify my identity?
|
{
"text": "What are the requirements to verify my identity?"
}
| null | null | null | null | false | null |
780
| null |
Default
| null |
{
"text_length": 48
}
|
What do I need to do to perform identity checks?
|
{
"text": "What do I need to do to perform identity checks?"
}
| null | null | null | null | false | null |
781
| null |
Default
| null |
{
"text_length": 48
}
|
Looks like my card payment was cancelled.
|
{
"text": "Looks like my card payment was cancelled."
}
| null | null | null | null | false | null |
782
| null |
Default
| null |
{
"text_length": 41
}
|
Why hasn't my friend received the transaction?
|
{
"text": "Why hasn't my friend received the transaction?"
}
| null | null | null | null | false | null |
783
| null |
Default
| null |
{
"text_length": 46
}
|
How do I fix a payment that was reverted
|
{
"text": "How do I fix a payment that was reverted"
}
| null | null | null | null | false | null |
784
| null |
Default
| null |
{
"text_length": 40
}
|
which identity details are required
|
{
"text": "which identity details are required"
}
| null | null | null | null | false | null |
785
| null |
Default
| null |
{
"text_length": 35
}
|
I don't know what this Direct Debit payment on my account is for.
|
{
"text": "I don't know what this Direct Debit payment on my account is for."
}
| null | null | null | null | false | null |
786
| null |
Default
| null |
{
"text_length": 65
}
|
Should I complete my security verification before I can use my account?
|
{
"text": "Should I complete my security verification before I can use my account?"
}
| null | null | null | null | false | null |
787
| null |
Default
| null |
{
"text_length": 71
}
|
I see a direct debit transaction in the app that is not mine
|
{
"text": "I see a direct debit transaction in the app that is not mine"
}
| null | null | null | null | false | null |
788
| null |
Default
| null |
{
"text_length": 60
}
|
What will I need to verify my identity
|
{
"text": "What will I need to verify my identity"
}
| null | null | null | null | false | null |
789
| null |
Default
| null |
{
"text_length": 38
}
|
Why does my identity need to be verified?
|
{
"text": "Why does my identity need to be verified?"
}
| null | null | null | null | false | null |
790
| null |
Default
| null |
{
"text_length": 41
}
|
Can I still use my account without verifying my identity?
|
{
"text": "Can I still use my account without verifying my identity?"
}
| null | null | null | null | false | null |
791
| null |
Default
| null |
{
"text_length": 57
}
|
My payment was put back, I think.
|
{
"text": "My payment was put back, I think."
}
| null | null | null | null | false | null |
792
| null |
Default
| null |
{
"text_length": 33
}
|
The recipient doesn't see the money transaction I made
|
{
"text": "The recipient doesn't see the money transaction I made"
}
| null | null | null | null | false | null |
793
| null |
Default
| null |
{
"text_length": 54
}
|
I am not comfortable verifying my indentity.
|
{
"text": "I am not comfortable verifying my indentity."
}
| null | null | null | null | false | null |
794
| null |
Default
| null |
{
"text_length": 44
}
|
I'm being asked for a verification code. Where do I find it?
|
{
"text": "I'm being asked for a verification code. Where do I find it?"
}
| null | null | null | null | false | null |
795
| null |
Default
| null |
{
"text_length": 60
}
|
What if I don't verify my identity?
|
{
"text": "What if I don't verify my identity?"
}
| null | null | null | null | false | null |
796
| null |
Default
| null |
{
"text_length": 35
}
|
My account says I have money but I withdrew it in cash.
|
{
"text": "My account says I have money but I withdrew it in cash."
}
| null | null | null | null | false | null |
797
| null |
Default
| null |
{
"text_length": 55
}
|
where has my transferred money gone?
|
{
"text": "where has my transferred money gone?"
}
| null | null | null | null | false | null |
798
| null |
Default
| null |
{
"text_length": 36
}
|
Why does it matter that I prove my identity?
|
{
"text": "Why does it matter that I prove my identity?"
}
| null | null | null | null | false | null |
799
| null |
Default
| null |
{
"text_length": 44
}
|
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